The Director of Security Reports to the General Manager

Job Summary

The Director of Security oversees all aspects of the Casino Security Department through effective departmental leadership, and develops and implements policies and procedures to protect property and the integrity of the operation. The primary responsibility is to ensure enforcement of all applicable Kickapoo Traditional Tribe of Texas (KTTT) laws, Kickapoo Tribal Codes, Gaming Regulations, and the safety of all the guests and Team Members of Kickapoo Lucky Eagle Casino and Hotel.

Essential Functions 

• Performs all functions in accordance with applicable Tribal, Federal, other laws, Gaming Regulations, and Kickapoo Lucky Eagle Casino and Hotel (KLECH) policies and procedures.
• Ensures the highest possible standards of guest service are provided, and listens and responds to guest and Team Member concerns and questions.
• Responsible for protection of Kickapoo Lucky Eagle Casino and Hotel gaming assets.
• Responsible for the day-to-day operations of the Security Department.
• Ensures the operation of a 24-hour, 7 day a week Security Operation to provide timely response to routine and emergency situations.
• Participates in the reporting and directing of safety issues.
• Conducts internal or external investigations.
• Ensures all Team Members are complying with Kickapoo Gaming Commission (KGC) Gaming Regulations, KTTT Gaming Ordinance, Minimum Internal Control Standards (MICS), policies, and procedures.
• Develops and/or administers operational policies and procedures consistent with the Standard Operation Procedures Manual, and applicable MICS.
• Provides security guidance at all levels in both routine and non-routine situations, exercise discretion, and independent judgment.
• Approves and reviews departmental reports.
• Prepares and develops budget recommendations.
• Manage and supervise department Team Members, including hiring, training, developing, and separating employment.
• Directs and leads Team Members to meet management directives.
• Assists in developing and administering training programs for the Security Department Team Members, and develops and administers applicable training programs for all Team Members.
• Reviews all incident reports, and provides statistical data to KGC and Casino management.
• Takes required enforcement action for violations of Tribal, State, and Federal laws. If warranted, may call Tribal Police and local authorities for assistance.
• Investigates vehicle accidents or guest service concerns in regard to completesaints.
• Assures that company vehicles use is scheduled according to policy, and that vehicles are available and ready for use prior to issuing keys.
• Maintains and develops strong community relations with law enforcement agencies as necessary.
• Assists in the training and development of Tribal Member Team Members following the tribal member preference policies.
• Attends, and satisfactorily completes, all required training as assigned and required.
• Manages and maintains security of confidential information entrusted to position.
• The essential functions listed above are not an all-inclusive list, but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the General Manager.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Bachelor's Degree in Criminal Justice, or a related field.
• Five (5) years' experience in a managerial or higher position; director position preferred.
• Five (5) years' experience in security; law enforcement preferred.
• A combination of education and experience may be substituted.
• Demonstrated experience in training.
• First aid and CPR Certifications; must have or obtained within ninety (90) days of employment.
• Bilingual in English and Spanish, preferred.
• Native American Gaming experience, preferred.

Other Criteria:

• Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
• Knowledge, Skills, and Abilities:
• Knowledge of safety operations and procedures, safety methods and practices, and guest service skills in a casino environment.
• Knowledge of applicable federal, state, county, local laws, and Gaming Regulations.
• Knowledge of supervisory/manager techniques.
• Demonstrated ability to exercise discretion, and to handle sensitive situations with tact.
• Excellent guest service skills, and the ability to handle guest concerns diplomatically.
• Ability to work in a fast-paced environment.
• Ability to effectively present information and respond to questions from managers, vendors, guests, and Team Members.
• Ability to perform interviews and interrogations.
• Ability to use office equipment with strong skills in Microsoft Office.
• Database knowledge.
• Excellent organizational skills.
• High degree of integrity in performing job duties.
• Critical thinking- Evaluates arguments or propositions; makes judgments that can guide
• the development of beliefs and taking action. Discovers a rule or principle underlying the relationship between two or more objects and applies it to solving a problem.
• Results oriented- Organizes and carry out courses of action to manage likely situations. Makes things happen and achieves practical results. Makes sacrifices and works well for big returns.
• Problem solving- Recognizes problems and devises and implements plan of action. Evaluates progress and revises plan as needed.
• Setting goals and measuring performance- Understands work requirements and improves levels of competence. Sets goals and considers strategies to select those that balance progress toward goals against unwanted costs. As the task evolves monitors and measures the accumulating effects of the situation. Uses performance measures to improve work processes.
• Managing department Team Member resources- Assesses knowledge and skills and distributes work accordingly, evaluates performance, and provides comments and feedback. Assesses needs and obtains training resources for workplace learning activities.
• Exercises leadership- Communicates thoughts, feelings, and ideas to justify a position. Encourages, persuades, and convinces others to maintain high standards. Uses an appropriate leadership style for different situations. Responsibly challenges the status quo. Establishes credibility through competence and integrity.
• Creates and maintains motivation- Includes activities that may help a supervisor and subordinate work together and activities which may lead to an environment conducive to efficient work.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical such as probability and inference.
• Language Skills: Excellent oral and written communications skills. Spanish or other language skills a plus. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw conclusions. Ability to understand complex instructions and material. Ability to mentally process abstract ideals.

Physical Demands:

The physical activities described here are representative of those that must be met and are encountered by a Team Member to successfully perform the essential functions of this job.

• While performing the duties of this position, the Team Member is regularly required to stand, sit, walk, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The Team Member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• The Team Member must be able to communicate effectively in person or using telecommunications equipment.
• The Team Member must have hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Lift, push, and pull up to 50lbs.
• Work Environment
• The work environments described here are representative of those that must be met and are encountered by a Team Member to successfully perform the essential functions of this job.
• Ability to work for extended periods in a temperature controlled office under artificial fluorescent lighting with varying noise levels.
• Frequent walking and standing.
• May be exposed to cigarette smoke while on the casino floor.
• While performing the duties of this job, the Team Member is frequently exposed to outside weather conditions such as heat, humidity, cold, snow, wind, and rain.
• Normally a five (5) day work week, but may work extended hours, irregular shifts, nights, weekends, and holidays.
• The Team Member must be able to perform under pressure and work long hours under stressful conditions.
• The Team Member may be exposed to the risks associated in attempting to resolve issues with difficult guests and Team Members.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission Gaming License, including successful completion of a background check necessary to obtain and maintain a KTTT Gaming License. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 21 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLECH Handbook, internal policy and procedures, and Gaming Regulations set within KLECH.