Under the direction of the Assistant Executive Steward, the Supervisor, Steward is responsible for supervising, training and assisting team members in the department. They ensure that all assigned Culinary and Food & Beverage work areas and equipment are maintained in a clean and orderly condition daily. The facilities must comply with all Enterprise and Health Department regulations. Representing the Stewarding team’s best-in-class culture, the supervisor champions the goals and priorities of the Enterprise, reflecting and upholding the our vision, mission, and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Accomplishes department objectives by supervising Lead Stewards, Utility Clerks, and Inventory Control Stocks, and by organizing and monitoring work processes. Is responsible for enforcing current health and safety guidelines. Plans, monitors, and appraises job results.2.    Assists in supervising the daily administrative duties of the department. Helps establish, implement, and continuously update cleaning schedules. Consistently maintains a high level of quality and professionalism within the department and the Enterprise.3.    Assists in implementing ongoing training programs for dishwashing, maintenance, sanitation and safety.  Keeps up to date with knowledge of (and use of) chemicals and electrical equipment used in the department. Trains all subordinates on all SDS sheets, updates and manuals.  4.    Oversees cleanliness, service and productivity standards for all areas on a daily basis and coordinates training programs to achieve standards.  Ensures a safe work environment for all employees through compliance with established safety guidelines; identifies and takes action to address safety hazards and reports such to Risk Management.5.    Practices sanitation and safety according to accepted Enterprise standards. Maintains refuse area. Maintains cleanliness of all Back of House areas including all floors, walls and ceilings, according to standard.6.    Assists in managing and controlling costs associated within department to include but not limited to labor and expenses. Maintains inventory levels of all china, glassware, flatware, chemicals and all supplies associated with department needs.  7.    Performs other duties as assigned to support the efficient operation of the department. (5%) 

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.
• Minimum of two (2) years’ of experience in Food & Beverage Storeroom, Stewarding or Management required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Proficient in Microsoft Office – Microsoft Outlook and Word are required.
• Comprehensive knowledge of safe, sanitary cleaning procedures, various commercial kitchen and cleaning equipment, chemicals and applications of same.
• Understanding of Union Labor Law and Contracts.
• Ability to plan, organize, and implement daily assignments.
• Must be able to show good judgement skills in all areas of supervision.
• Proven ability to manage and train staff associated within the department.
• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
• Must be able to have clear and effective communication with guests and team members.
• Must be able to work under pressure by staying calm and efficient during busy period(s).

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a Food Handler’s Card.
• Must obtain and maintain a ServSafe certification.
• Select One of the Following for Driving Responsibilities:
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.  

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled Casino & Resort setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other
• office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
• via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!