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Sports Book Writer

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Compensation: $14.87 per hour

Age Requirement: 21 years or older

Position Summary:

Responsible for greeting and responding to guests’ betting request regarding to, but not limited to, sports book bets, current, ongoing, and upcoming promotions and special events while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. 

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities:

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate action and provide accurate bets. Confirm or clarify what guest bet before they leave the ticket window.
  • Handles guest betting request in a calm, professional and prudent manner.
  • Maintains close ties with customers to engender loyalty.
  • Anticipates, responds to and consistently meets or exceeds the needs of guests
  • Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure.
  • Imputes betting information correctly into computer.
  • Verifies winning tickets for guest.
  • Maintains and verifies a cash bank.
  • Accepts money and gives sports ticket to guest.
  • Maintains and updates the betting sheets.
  • Creates and processes new guest member profiles in the Player’s Club computer and data systems.
  • Promotes positive guest relations through prompt, courteous, and efficient service.
  • Ensures an open and welcoming atmosphere that promotes skill enhancement.
  • Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
  • Gives basic instruction on all promotions and special events, as requested.
  • Occasionally performs duties of subordinates and other duties as need.
 This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Accountability and Supervision:

  • None

Education and Experience:

  • High School Diploma or GED equivalent, preferred.
  • Three (3) months consecutive cash handling experience, preferred.

Special Requirements, Licenses, and Certification

  • Must be able to acquire and maintain Gaming License issued through POIGRA.
  • Must be able to successfully pass a pre-employment drug test and background investigation.
  • Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
  • Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities:

  • Must possess and exhibit a positive attitude towards internal and external guests at all times. 
  • Must be able to take direction well.
  • Must possess strong computer skills and be able to operate Player Rating System applications and software.
  • Must be able to accurately and successfully perform several tasks under high levels of stress and with minimal supervision.
  • Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar. 
  • Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
  • Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
  • Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
  • Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
  • Must possess strong critical and analytical thinking skills.
  • Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.

Physical Demands and Work Environment:

  • Must be able to lift, move, and place 25 pounds.
  • Must be able to sit and/or stand for extended periods of time.

Working Conditions:

Work is generally performed in, both, a Casino setting with exposure to second-hand smoke and a high noise level, and a high paced office setting. Occasionally may be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.

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Isleta Resort & Casino

11000 Broadway SE

Albuquerque, NM 87105

Casino Resort

Isleta Resort & Casino

Isleta Resort and Casino is located 7 minutes from Albuquerque International Airport and is minutes way from the Historic Old Town and Downtown Albuquerque, NM.

Our casino features more than 1,700 of the latest exciting reel and slot machines, 24table games, including Blackjack, Roulette, Pai Gow Baccarat, High Card Flush, Head’s Up Hold ‘Em, with designated smoking and non-smoking gaming areas, a dedicated High Limit Room and a Poker Room. The Sports Book provides automated wagering Kiosks, over 40 HD TV’s, a full service bar and food service from Panda Express and Chile Ristra. We also host the largest Bingo Showroom in New Mexico with multiple progressives. 

We offer 201 spacious deluxe hotel guest rooms and suites, with magnificent views overlooking the Rio Grande Bosque, including breathtaking sunrises and vibrant sunsets. There are over seven (9) food and beverage outlets offering gourmet to casual cuisine, live entertainment and exotic cocktails.

The Jar Spa offers access to a co-ed hot tub featuring a cascading waterfall. Guests enjoy a selection of cuisine and cocktails delivered by room service as they lounge by the pool in private cabanas and a heated Jacuzzi. They also have complimentary access to our fitness center.

Our showroom seats 2,200 guests and with permanent, stadium style seating, and we offer over 100,000 sq. ft. of indoor/outdoor meeting and event space to accommodate any professional or private special occasion.

Isleta Golf Club, our 27-hole Championship golf course, is nestled at the edge of the spectacular Rio Grande Bosque,  is one of the Southwest’s premiere golf destinations.

The Fun Connection features 24 modern bowling lanes with automatic scoring Cosmic, league and open bowling lanes, 12 projection screen televisions, Brunswick billiard tables, as well as the latest in arcade and prize games and a Snack bar.

Guests can camp in our spacious RV park while at Isleta Resort & Casino with full hookups and utilities, and all of the modern conveniences, such as showers and laundry facilities, the Bait and tackle convenience store, walking paths and playground, two lakes for fishing, and a covered Event Space Pavilion.

Also, located just minutes south of Isleta Resort & Casino is the Palace West Casino, featuring a 100% smoke free casino with over 250 slot and video game machines.

Isleta Resort & Casino Where Your CAREER Begins!

  • Comprehensive benefit package & Matching 401K program
  • Employee assistance program
  • Excellent Paid Time Off (PTO) program to include paid time for your BIRTHDAY!
  • Employee recognition events and incentives
  • FREE hot meal during shifts
  • Leadership and development training programs & Mentorship program
  • Community and volunteerism programs
  • Employee referral incentives, employee discount programs AND MUCH MORE!!!