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Supervisor Sports Bar

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Position Summary

Responsible for the success of one of the Sandia Resort and Casino food outlets.  Responsible for supervising the day to day operations on assigned shift by spending a minimum of 90% of their time on the floor interacting with guests on the floor and coaching employees.  Ensures that the proper levels of service are provided based on forecasted needs and daily business volumes.  Solicits guest’s feedback by direct interaction and comment cards as a means to continually improve.  Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests at all times.  Teaches, reinforces and leads employees by creating a positive and supportive environment.  Enforces all regulatory internal controls, policies and procedures and utilizes progressive discipline as needed.  Enforces all appearance and uniform guidelines.

Supervision Exercised

Supervised by the Outlet Manager.

Supervises servers, host/hostess, bussers, bartenders, cocktail servers and barbacks as assigned.

Major Duties And Responsibilities

Customer Service

  1. Responsible for all food and beverage employees to provide every guest with fast, friendly and timely service.
  2. Visits every guest at every table during their Supervisory shift to ensure service and food quality meet the expectations of the guests and that issues are resolved prior to the guest departing the outlet.
  3. Investigates and resolves guest complaints about food quality and service in a timely fashion.
  4. Reinforces customer service skills taught in FOCUS Class.
  5. Ensures standards to provide clean and safe food and beverage areas for guests and employees at all times.
  6. Facilitation of Daily Stand Up Meetings by shift to ensure the communication of property information with follow up checks to ensure understanding.


  1. Uses progressive discipline policy to provide verbal and written warnings in regards to departmental policies.
  2. Conducts 90 Day and Annual Performance Appraisals for employees in a timely manner.
  3. Prepares weekly work schedules for assigned shift based on guidelines and budget for that outlet.  Makes staffing adjustments based on daily volume of business and budgeted labor percentages as necessary
  4. Ensures all employee call-ins are logged per attendance policy and recommended action taken if necessary. 

Health, Safety And Compliance

  1. Ensures that workers are in compliance with health and safety standards and regulations.
  2. Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable.
  3. Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair.
  4. Ensures that MICROS cash registers are maintained and closed out at the designated times as well as back up kits are in place for use during power outages.
  5. Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault.


  1. Conducts Stand-Up meetings with employees daily on every shift to distribute communication regarding changes, specials, promotions, service steps and procedures.
  2. Timely completion of computer assisted training as required.
  3. Performs additional duties and responsibilities as necessary or assigned by Management.

Secondary Duties And Responsibilities

Knowledge, Skills And Abilities

  1. Ability to supervise and direct the work of employees.
  2. Ability to exercise sound personnel management practices while illustrating firm dispositions in dealing with employee issues.
  3. Exhibiting a strong motivational commitment to the organization.
  4. Ability to write and prepare standard reports and documents.
  5. Knowledge of buffet line operating requirements.
  6. Knowledge of minimum temperature requirements for food/drink preservation.
  7. Knowledge of Casino purchasing requirements for food/drink preservation.
  8. Knowledge of Tribal, Federal, State and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.
  9. Ability to maintain confidential information.

Minimum Qualifications, Education And Experience


  1. High School Diploma, GED certification or equivalent.
  2. One (1) years supervisory experience.
  3. Two (2) years’ experience in a restaurant or food service capacity. 

Licensing Status

  1. Must be able to successfully pass a stringent background investigation.
  2. Will require a post-offer, pre-employment and random drug screening.
  3. Must successfully complete the New Mexico Food Handlers course within 30 days of hire date.  
  4. Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.

Working Conditions

  1. Work is performed indoors and outdoors.  Outdoor work is subject to extreme temperatures and inclement weather conditions.
  2. Must be able to have a flexible work schedule to be able to work weekends and holidays if needed.
  3. Subject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.
  4. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
  5. Duties may involve walking, standing for long periods of time, sitting and crouching.

6.   Specifically required movements include the following:

  • Trunk - bend, twist, rotate, push, pull, carry
  • Arms – reach, carry, lift, twist, and rotate
  • Legs – lift, push, pull, twist, and rotate
  • Hands – Grasp, manipulate, bilateral coordination, hand and eye coordination, overall and finger dexterity.
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Sandia Resort & Casino

30 Rainbow Road, NE

Albuquerque, NM 87113

Casino Resort

Sandia Resort & Casino

The Sandia Resort and Casino is situated on the Northeast corner of Interstate 25 and Tramway Road in Albuquerque, New Mexico. Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors.

Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia.

The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.

The Vegas-style casino floor offers 140,000 square feet of your favorite games, including more than 2,300 slots, Blackjack, Craps, Roulette, Mini Baccarat, Pai Gow Poker, Three Card Poker, Bingo, Live Keno, and the state's largest non-smoking Poker room.

This is only the tip of the iceberg in regards to all that Sandia Casino has to offer. With the addition of the hotel in 2005, and another expansion in 2014 to add the golf pavilion and parking garage, Sandia Resort & Casino slowly became much more than just a place to game.

Visitors from all over the nation can now get lost in the lights and sounds of the casino floor, relax at the luxurious Green Reed Spa, dive into the outdoor pool, tee off on the 18-hole championship golf course, listen to their favorite singer at the amphitheater, dine at any of the numerous restaurants, bars, and lounges, get married to their best friend, and spend the night in one of the grand, luxury suites – all available onsite.

Come say hello to New Mexico’s best place to play – Sandia Resort & Casino!