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Casino Executive Host

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Nebraska offers an affordable cost of living, lower population density, and peace & tranquility where neighbors often become like family. Our natural beauty features diverse and stunning landscapes statewide.

Summary

Job Title
Executive Host
FLSA Status
EXEMPT
Reports To
Player Development Manager
Location
:  Lincoln, NE
Summary

The Executive Host is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. Knows and ensures adherence to department and company policies, procedures, internal controls, and government regulations.

Essential Functions And Responsibilities
  • Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
  • Maintains relationships and markets our gaming product and amenities to valued guests.
  • Greets Casino guests and participates in social events and special promotions.
  • Tracks guest’s visits, arranges accommodations, and provides complimentaries according to established guidelines.
  • Issues Player’s Club cards and promotes the program and related promotions.
  • Increases the growth of gaming revenues through development of a targeted guest base.
  • Updates guest history for future visits.
  • Ensures the protection of guest’s rewards and credit lines.
  • Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
  • Provides special services to include food, beverage, transportation, cross-property events, and VIP programs.
  • Ensures the highest level of Customer Service is given to guests at all times.
  • Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
  • Increases player core revenue by personal networking and telemarketing.
  • Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
  • Maintains a high profile at VIP events, constant presence to all players at appropriate times.
  • May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
  • Attends all necessary meeting.
  • Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
  • Keeps informed of competitive promotions.
  • Performs other tasks as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills And Qualifications
  • Guest Focus
  • Initiative
  • Teamwork Orientation
  • Communication Proficiency
  • Ethical Conduct
  • Problem Solving/Analysis
  • Decision Making
  • Flexibility
  • Stress Management/Composure
Education & Experience
  • Must be 19 years or older.
  • High School diploma or equivalent experience; College degree preferred.
  • Five (5) years Host experience in a large-scale gaming operation with both Slot and Table games offerings.
  • Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
  • Must have an established player following.
  • Proficient with Microsoft office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Excellent phone etiquette and guest relations skills are also required.
Core Competencies
  • Demonstrate advanced conflict management skills to resolve challenges in a positive and constructive manner to minimize negative
  • Experience partnering and collaborating with all levels of an organization to develop networks, build alliances, engage in cross-functional activities, and find common ground with
  • Exhibit sound business ethics/integrity and a commitment to corporate
  • Demonstrate critical thinking using logic and reasoning to identify the strengths/weaknesses of alternative solutions and approaches to problems.
Travel Requirements
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
Certification Requirements

Ability to secure and maintain NE Gaming License Required

Work Environment

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.

Our Values
Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence
Aap/EEO Statement

Ho- Chunk, Inc. is an equal opportunity employer.  All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability.  However, preference may be extended to persons of Indian descent in accordance with applicable laws.

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WarHorse Casino Lincoln

7055 S 1st Street

Lincoln, NE 68512

Quarterly Bonus Incentive, and a Federal Benefits Program Effective Your First Pay Period
Gaming Company

WarHorse Casino Lincoln

WarHorse Gaming is a division of Ho-Chunk, Inc., the award-winning economic development corporation of the Winnebago Tribe of Nebraska. WarHorse Gaming operates the WarHorse Casino in Lincoln (now open) as well as the WarHorse Casino, in Omaha. Both are in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). WarHorse Gaming will also operate WarHorse Casino in South Sioux City (opening TBD).

Phase one in Lincoln opened September 24th, 2022, featuring over 9,000 square feet including 425 slot machines along with simulcast and live horse racing. 

WarHorse Gaming Lincoln’s next phase of construction will begin shortly after the Omaha facility’s construction starts. The expansion will double the size of the current facility and add an additional 500 parking stalls at the casino and racetrack. The expanded facility will feature 870 slot machines, six to ten table games, and an expanded dining area for customers. The Lincoln facility’s second phase is planned to take about one year to complete. Subsequent construction phases will see the buildout of the full gaming floor, parking garage, event center, and 220 room hotel.