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Dual Rate / Shift Manager - Slots

Bally’s Atlantic City
Atlantic City, NJ
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  • When functioning as a supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns.
  • Observes, supervises, and countersigns hand-paid jackpots when required.
  • Coordinates with Security and other related departments to ensure appropriate guest service. Assists in the development of training programs.
  • Trains all new employees, retrains existing employees, and evaluates training programs to determine competence levels of employees.
  • Maintains and updates operating manuals and training material for department.
  • Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees’ activities.
  • Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs.
  • When not functioning as the Manager, assists the Manager with recommending proper staffing levels and approving scheduling.
  • Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment.
  • May attend guest functions. Ensures regulatory compliance with all policies and procedures.
  • Ensures maximum productivity, and a smoothly run operation.
  • Ensures facilities and equipment are available and functioning. Recommends and implements marketing plans to promote Slot volume.
  • Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
  • Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.
  • Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
  • Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
  • Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
  • Keeps team well informed of property promotions and events.
  • Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
  • Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy
  • Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
  • Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
  • Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
  • Takes personal responsibility for creating an atmosphere of luck.

Other Duties as assigned.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.

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Bally’s Atlantic City

1900 Pacific Ave

Atlantic City, NJ 08401

About the company

Bally’s Atlantic City is an ocean front full-service hotel and casino located on the Atlantic City boardwalk, which features world-class accommodations in over 1,200 rooms and 118 suites. Our newly remodeled iconic Bally’s tower features 750 renovated hotel rooms with a design inspired by the heart and soul of the Atlantic City beach and boardwalk, and the fresh relaxed summertime feel that comes with it. 

Our 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. 

Guests enjoy over 13 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. Our facility also offers over 100,000 sq. ft. of event and convention space.

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence of Online Sports Betting and iGaming offerings. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and BallyCasino, a growing iCasino platform.

With 10,500 employees, the Company's casino operations include approximately 15,000 slot machines, 600 table games and 5,300 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".
We offer amazing opportunities at our 16 casinos which include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Ballys Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Bally’s Black Hawk (Black Hawk, CO), Bally’s Black Hawk West (Black Hawk, CO), Bally’s Black Hawk North (Black Hawk, CO), Arapahoe Park racetrack (Aurora, CO), Tropicana Evansville (Evansville, IN), Bally’s Quad Cites (Rock Island, IL), MontBleu Resort Casino & Spa (Bally's Lake Tahoe, NV), and the Tropicana in Las Vegas.