Position Summary/General Description:

A Table Games Manager is responsible for providing the leadership, integrity, and management of the operations of their assigned area, ensuring game integrity, guest satisfaction and that table games operate in accordance with applicable laws, regulations, policies and procedures. This includes employee development, staffing and scheduling, and the management of all procedures and processes that support Table Games Operations while maintaining the highest standards of customer service.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Oversee, guide, support, and appraise employees and participate, as needed, in Table Games Department duties.
• Ensure employees are trained for all games and job duties.
• Observe employees performing their duties to determine whether they are trained to meet the standards required for their respective positions.  
• Have regular meetings with Table Games employees to address department matters.
• Develop, identify, and implement service improvements and standards. 
• Communicate regularly with Director of Gaming Operations regarding department issues.
• Supervise, direct and/or perform activities designed to provide exceptional customer service and promote positive guest relations while providing a superior gaming experience.
• Evaluate and continuously compare the performance of the Table Games operations and standards.  Analyze abnormal deviations from the norm and take corrective action when necessary.
• Demonstrates flexible, efficient time management skills, and the ability to prioritize workload.
• Meet departmental financial objectives by forecasting requirements. Prepare an annual budget and schedule expenditures.  Analyze variances and initiate corrective actions.
• Ensure daily staffing and break schedules are maintained in accordance with department policy and in the best interest of customer service.
• Interview, audition and hire employees; be firm, courteous and fair in addressing employee matters such as, but not limited to evaluation,discipline and discharge. 
• Plan and implement department policies, rules and directives to accomplish department objectives. Improve and standardize house rules and procedures.
• Direct supervisors in coordinating the work of their assigned employees and assigned areas of responsibilities to ensure shift continuity.
• Maintain knowledge, adhere to and ensure Table Game employees strictly comply with table game rules/procedures, internal controls, as well as Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
• Direct and monitor supervisors and employees to ensure game protection and loss prevention techniques; safeguard LDC assets located within the casino.
• Monitor LDC competitors and stay well informed of market changes. Make recommendations to the Director of Gaming Operations on game type, house rules, etc. 
• Draft complex reports and materials; give oral/written presentations; and conduct classroom training.
• Check bankroll from previous shift to ensure accuracy; assists Pit Manager in physical count of bankroll at shift change.
• Analyze customer play for cheating scams and suspicious variation in play.
• Ensure that all games move at an appropriate pace.
• Encourage rated play and tracks players, noting buy-ins, length of play, win/loss and average bet.
• Maintain understanding of pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities.
• Maintain flexible and efficient time management skills; prioritize workload.
• Maintain a positive, professional and friendly work relationship with the Cage, Surveillance and Security departments to safeguard customers, LDC employees, Tribal property and assets.
• Actively participate in LDC Management Capacity Program as required.
• Responsible for maintaining necessary records (e.g., progressive, MTL, override and taxable logs).
• Perform complex arithmetic calculations.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. 
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Actively participate in Management Development Leadership Series (MDLS) yearly.
• Perform additional duties and responsibilities as necessary or assigned. 

Education & Experience:

• Bachelor’s degree required; professional designation strongly preferred.  Not less than 5 years relevant work experience may substitute Bachelor’s degree and professional designation when appropriate based on industry standard.
• 3-5 years relevant experience.

Licensing & Certification:

• None

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
• Experience with Kronos (Timekeeper Software) and Paramount (Purchasing Software). 
• Proficient with appropriate casino and pit tracking software. 

Essential Physical Requirements:

• Requires the ability to hear, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time.
• Requires the ability to balance/climb, bend over, crouch/stoop, kneel, reach overhead and sit 25-50% of the time.
• Requires the ability to crawl and drive 1-24% of the time.
• Requires the ability to push/pull, carry, lift and slide/transfer 1-50+ lbs. 1-24% of the time.

Essential Mental Demands:

• Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.

Supervisory Responsibilities:

• Hire, promote, compensate, train, discipline, schedule, apportion work among others, direct (determining work techniques, equipment, materials), appraise productivity, terminate, measure performance and plan budgets for work.

Work Environment (inside/outside):

• The job is performed indoors with frequent exposure to loud noises, confined areas and fumes (e.g., cigarette smoke). 

Other Requirements:

• Must pass a pre-employment alcohol/drug screening. 
• Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.
• Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.