Description

Salary Range $22.14 $24.60

Essential Functions

• Responsible for the safety of all guests and employees of the casino/hotel
• Records investigation and incident reports in a timely manner
• Provides customer service to all guests when needed
• Assists with the transfer of money and chips from casino floor
• Patrols casino/hotel during shift to ensure safety
• Maintains casino rules, policies and regulations are being followed set by the casino and the NY gaming commission
• Stands post for extended times as assigned by manager
• Reports to supervisor/manager on responsibilities on day to day activities
• Controls and diffuses potential problems and assists employees and guests in emergencies.
• Responds to back-up calls immediately.
• Prepares reports of significant activities.
• Maintains radio contact with base at all times during assigned shift.
• Attends periodic meetings and training sessions.
• Performs other tasks as assigned.

Core Competencies

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision

Essential Requirements

• Ability to remain organized in a pressure situation
• Ability to input and access information into a computer
• Skill in establishing and maintaining effective working relations with staff
• Ability to diplomatically attend to complaints

Knowledge/Work Experience

• Must be 18 years or older
• GED or High school diploma
• Previous Security Experience preferred but not required
• Ability to obtain CPR certification
• Ability to obtain and maintain the appropriate license through the New York State Gaming Commission
• Ability to obtain a New York State Security Guard License