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Security Officer (Must Be Licensed)

Resorts World Catskills
Monticello, NY
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Salary Range $22.14 $24.60

Essential Functions

  • Responsible for the safety of all guests and employees of the casino/hotel
  • Records investigation and incident reports in a timely manner
  • Provides customer service to all guests when needed
  • Assists with the transfer of money and chips from casino floor
  • Patrols casino/hotel during shift to ensure safety
  • Maintains casino rules, policies and regulations are being followed set by the casino and the NY gaming commission
  • Stands post for extended times as assigned by manager
  • Reports to supervisor/manager on responsibilities on day to day activities
  • Controls and diffuses potential problems and assists employees and guests in emergencies.
  • Responds to back-up calls immediately.
  • Prepares reports of significant activities.
  • Maintains radio contact with base at all times during assigned shift.
  • Attends periodic meetings and training sessions.
  • Performs other tasks as assigned.

Core Competencies

  • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
  • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
  • Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
  • Demonstrates the initiative to present new ideas and perspective to create positive results
  • Exhibits respectful consideration of viewpoints, situations and others
  • Puts the guest at the forefront of every decision

Essential Requirements

  • Ability to remain organized in a pressure situation
  • Ability to input and access information into a computer
  • Skill in establishing and maintaining effective working relations with staff
  • Ability to diplomatically attend to complaints

Knowledge/Work Experience

  • Must be 18 years or older
  • GED or High school diploma
  • Previous Security Experience preferred but not required
  • Ability to obtain CPR certification
  • Ability to obtain and maintain the appropriate license through the New York State Gaming Commission
  • Ability to obtain a New York State Security Guard License
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Resorts World Catskills

888 Resorts World Drive

Monticello, NY 12701

About Resorts World Catskills

Located in the heart of New York’s Catskill region, Resorts World Catskills (RWC) Casino Resort offers guests unmatched experiences in excitement, entertainment, and luxury. The integrated casino resort includes an 18-story all-suite hotel, and a casino featuring 100,000 square feet of gaming action including 150 live Las-Vegas style table games, 1,600 state-of-the art slot machines, a poker room, private gaming salons and a 100-seat sportsbook lounge.

The casino resort also offers 10 varied bar and restaurant experiences, which includes an Italian steakhouse created by celebrity chef Scott Conant, and year-round live entertainment at the 2,500-seat RW Epicenter, casino bars and lounges.

The luxurious hotel located within Resorts World Catskills is comprised of 332 suites, the Crystal Life Spa, two indoor pools, and two fitness centers. The integrated casino resort also includes additional stay and play destinations on its campus, including The Alder, an adjacent 101-room lifestyle hotel featuring the first Topgolf Swing Suites in New York State, and Dos Gatos, a cantina-style Mexican eatery and the recently opened Kartrite Resort and Indoor Waterpark, and will be expanded to include a Rees Jones redesigned golf course.