Location: Pala, CA

To ensure the Hotel and 4 diamond standards of cleanliness in all guest rooms are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.

• Previous GRA experience at 4 Star or 4 Diamond property preferred.
• Knowledge of proper cleaning techniques.
• Must read, write, speak and understand English (bilingual a plus).
• Maintains all guest rooms at Hotel and 4 diamond standards.
• Completes assigned work without disturbing guests.
• Must be able to interact and effectively communicate with guests.
• Maintains a safe work environment.

Essential Job Functions:

• Maintains all guest rooms at Hotel and 4 diamond standards.
• Maintains these standards while completing daily assigned work assignments.
• Completes assigned work without disturbing guests.
• Completes work in the order assigned by the supervisor to ensure guest satisfaction.
• Must be able to interact and effectively communicate with guests.
• Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
• Maintains a safe work environment.
• Responsible for any keys and/or equipment assigned.
• Complies with all OSHA requirements.
• Customer Relations – directs guests with problems and/or complaints to the assigned supervisors.
• Knowledge of room types and locations in the tower.
• Ensure service is always exceptional.
• Ensure service is of the highest degree.
• Be aware of special promotions within the hotel.
• Participate in an atmosphere of high morale and a positive working relationship among team members and supervision.
• Create harmony between yourself and fellow team members.
• Ensuring that Housekeeping cart and Locker Room is always clean and tidy.
• Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
• Review departmental memos.
• Receive information passed on from previous shift.
• Know and practice the guest service philosophy of Pala Casino Resort and Spa.
• Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties.
• Return Lost & Found guest items immediately to Status Board, do not leave on cart.
• Handle questions, problems, and complaints.
• Ascertain guest satisfaction.
• Perform other duties as assigned.