Where Job Seekers Connect with
Gaming-Hospitality/Technology Employers

Visit Us At Booth 3210

Guest Room Attendant

Pala Casino Spa Golf Resort
Pala, CA
Save this job

Location: Pala, CA

To ensure the Hotel and 4 diamond standards of cleanliness in all guest rooms are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.

  • Previous GRA experience at 4 Star or 4 Diamond property preferred.
  • Knowledge of proper cleaning techniques.
  • Must read, write, speak and understand English (bilingual a plus).
  • Maintains all guest rooms at Hotel and 4 diamond standards.
  • Completes assigned work without disturbing guests.
  • Must be able to interact and effectively communicate with guests.
  • Maintains a safe work environment.

Essential Job Functions:

  • Maintains all guest rooms at Hotel and 4 diamond standards.
  • Maintains these standards while completing daily assigned work assignments.
  • Completes assigned work without disturbing guests.
  • Completes work in the order assigned by the supervisor to ensure guest satisfaction.
  • Must be able to interact and effectively communicate with guests.
  • Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
  • Maintains a safe work environment.
  • Responsible for any keys and/or equipment assigned.
  • Complies with all OSHA requirements.
  • Customer Relations – directs guests with problems and/or complaints to the assigned supervisors.
  • Knowledge of room types and locations in the tower.
  • Ensure service is always exceptional.
  • Ensure service is of the highest degree.
  • Be aware of special promotions within the hotel.
  • Participate in an atmosphere of high morale and a positive working relationship among team members and supervision.
  • Create harmony between yourself and fellow team members.
  • Ensuring that Housekeeping cart and Locker Room is always clean and tidy.
  • Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
  • Review departmental memos.
  • Receive information passed on from previous shift.
  • Know and practice the guest service philosophy of Pala Casino Resort and Spa.
  • Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties.
  • Return Lost & Found guest items immediately to Status Board, do not leave on cart.
  • Handle questions, problems, and complaints.
  • Ascertain guest satisfaction.
  • Perform other duties as assigned.

Compensation: earn up to $22.00 per hour

Save this job

Pala Casino Spa & Resort welcomes your interest in joining our team in our beautiful resort, where we value our employees as our greatest asset.  Just click on the Apply button in this posting and “Continue.....”  and you will be forwarded to our career site, where you can email your resume and complete our company application,

Pala Casino Spa & Resort is located in Pala, California on the beautiful Pala Indian Reservation northeast of San Diego, California. We are owned and operated by the Pala Band of Mission Indians, a federally recognized tribe.

As SoCal’s Entertainment Capital, Pala Casino Spa Resort includes a Las Vegas-style casino, including an expansive gaming floor with over 2,000 slot and video machines and 78 table games.

Our hotel features 507 rooms, which include 82 suites, and an award winning 10,000 square foot spa, as well as a fitness center. Our resort is an AAA Four-Diamond Award winner for 15 consecutive years.

Our guests enjoy nine (9) restaurants and two lounges, a 2,000-seat Pala Events Center, an outdoor Starlight Theater and five swimming pools with two hot tubs and 14 luxury cabanas. 

Pala Casino’s wide variety of HD premium sporting and entertainment events, also include an exciting collection of live bands daily at both indoor and outdoor venues.

Pala Casino Spa & Resort employees enjoy an exciting work environment, competitive salaries and excellent benefits including Medical, Dental, Vision and a 401(k) plan.  Our Team Members receive free uniforms and enjoy one free meal per shift in our beautiful cafeteria style Team Member dining room.

We invite you to explore our opportunities to become one of our Team Members!