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Casino Host

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Hire on bonus of $1,500 plus potential relocation money!

Compensation: Starting salary $46,800 Plus a lucrative quarterly incentives program

Description

The Casino Host identifies premium players and assists with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. 

Job Responsibilities

  • Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)
  • Floor prospect for players of extreme High-Value
  • Assist with sales goals and target developments
  • Organize, categorize and maintain all players in assigned book of business
  • Analyze player profiles for sales calls and expedite appropriate quota of sales calls
  • Fill assigned block of hotel rooms
  • Create VIP event invite lists based on sales goals and strategies and fill events via sales calls
  • Attend sales meetings and training sessions
  • Review and analyze sales and tracking reports
  • Review overdue trip report lists (significant decliners) for prompt action letters and sales calls
  • Call/mail list of assigned inactive High-Value players
  • Identify and greet in-house coded players
  • Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)
  • Answers calls and handle player correspondence
  • Expedite player requests and reservations and fulfill player requests for comps
  • Accompany guests to amenity functions (dining, golf, etc.)
  • Perform customer recovery as needed, based on player value
  • Host VIP events, parties, etc.
  • Make retention calls to coded players (birthdays, special occasions, etc.).
  • Coordinate with internal business partners to retain players across High-Value player segments
  • Ensure player development floor office and casino floor are covered at all times

Requirements

  • High School Diploma/GED or equivalent experience
  • One (1) year previous experience in casino marketing, player’s club, table games or other comparable casino guest service position preferably as a Casino Host
  • High attention to detail and accuracy
  • High level organizational skills and ability to adapt quickly to changing priorities
  • Strong computer skills including working with spreadsheets
  • Excellent written, verbal and interpersonal communication skills 
  • Ability to read and write in English 
  • Proven to accurately type 35 wpm
  • Proficient at phone systems and computer applications
  • Maintain assigned percentage of active players across coded player group (Book of Business).
  • Ability to work fast and efficiently
  • Ability to retain large amounts of information regarding the property and its amenities
  • Ability to enthusiastically and professionally sell and/or promote relevant events and promotions

Additional Information

Starting Salary:  $46,800 ~ plus a lucrative quarterly incentives program

*Hire on Bonus*$1,500 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino. 

All applicants must be able to demonstrate their US work authorization during the employment verification process. 

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Treasure Island Resort & Casino

5734 Sturgeon Lake Rd

Welch, MN 55089

Full benefits, 401K, on-site clinic, on-site gym, employee give aways and parties, food and attraction discounts.
Casino Resort

Treasure Island Resort & Casino

About Treasure Island Resort & Casino

Treasure Island Resort & Casino is located in the Mississippi River Valley in southeastern Minnesota just minutes from the historic river town of Red Wing and less than 35 minutes south of the Minneapolis/Saint Paul International Airport.  

The property is owned by the Prairie Island Indian Community and features over 2,200 slot machines, 42 Class II & Class III table games, including blackjack, Three Card Poker, High Card Flush, Lucky Lucky, Ultimate Texas Hold’em, EZ Baccarat, Fortune Pai Gow, 21+3 Blackjack and Crazy 4 Poker.  The property also features a Poker Room, a 500 seat Island Bingo room and pull tab sales.

Treasure Island has an 800 room hotel, 7 restaurants, 6 cocktail lounges, and over 50,000 square feet of banquet facilities. Restaurants include Tado Steakhouse, Currents Restaurant, Tradewinds Buffet, Mongo Bay Grill, Prime Thyme Sub Shop, Xtreme' Cafe, and Island Perk. 

Another exciting aspect is the Family Fun Center, which allows Treasure Island to be a truly unique family friendly entertainment destination. The center features a 24-lane Brunswick™ Bowling Alley, separate party rooms, snack bar, arcade, and lounge area.  A 40,000 square foot Water Park with 2 Water-slides, Lazy River, Zero Entry Pool, Swim-up Bar and 2 whirlpools. 

The Island has become the Midwest's tropical getaway, featuring nationally acclaimed entertainment, a marina, Spirit of the Water, a 120-passenger luxury cruise boat and an RV park.

With over 1,500 Team Members, Treasure Island Resort & Casino is the largest employer in Goodhue County.

Team Member Benefits

At Treasure Island, we take care of our team members just as we expect our team members to take care of our guests. Not only do we provide great career opportunities, supervisory and management training and promote from within, but we also reward our team members with competitive salaries and a comprehensive benefits package.

Our benefits package includes the following:

  • 401K
  • Onsite Healthcare
  • Medical, dental and vision coverage
  • 3 tier prescription program
  • Short- and long-term disability insurance
  • Life insurance
  • Total wellness and health support packages
  • Team member assistance program
  • Tuition reimbursement
  • Paid personal days and paid holidays