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Slot Technical Manager

Rivers Casino Portsmouth
Portsmouth, VA
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Slot Tech Manager at the brand new Rivers Casino Portsmouth.

Job Summary:

Directly oversees the slot system and supervises, develops, and provides training to all Slot

Technician team members in the general maintenance and repair of slot equipment.

▪ Maintains game security and always protects company assets.
▪ Engages guests during their play and develops relationships to create customer loyalty
and repeat visits.
▪ Manages guest disputes, issues or concerns related to the department while maintaining a
professional demeanor, balancing the need to protect assets and ensures regulatory
compliance with guest satisfaction.
▪ Manages staffing levels according to volume of business.
▪ Operates in accordance with operating budget and assists with budget preparation and
▪ Ensures compliance with all regulatory controls both internal and external including but
not limited to state and federal labor laws and the Virginia Lottery Board regulations and
▪ Hires, trains, and manages staff in accordance with organizational and approved
departmental policies, practices, and programs.
▪ Manage the daily slot technical operation and all Slot Tech team members ensuring all
activities and job duties are performed according to established company and
departmental policies, procedures, and goals.
▪ Monitor the performance of slot product and creates reporting to support recommended
changes in product or floor layout.
▪ Develop strategic recommendations for new game purchases and software conversions
based on supporting research and data.
▪ Manage the installation, tracking, numbering, and compliance with all slot machines.
▪ Manage and coordinates all gaming related paperwork, filings and notifications for
machine changes and installs.

▪ Assist with coordinating all electrical and Surveillance changes needed after changes to
the gaming floor are approved.
▪ Assist with maintaining, creating, and modifying AutoCad drawings of the gaming floor
configuration and coordinates final maps.
▪ Provide constructive input and written documentation to slot technicians regarding their
work performance, including preparing and presenting performance appraisals.
▪ Develop processes to consistently train and develop slot technicians to improve their skill
set and provides continued improvements in guest service.
▪ Audit control logs of locks ensuring their security on property.
▪ Safeguard against theft and ensure the safety and integrity of casino property.
▪ Ensure proper tracking, reconciliation and ordering for slot related parts, services, fees,
and other related expenses.
▪ Notify Slot Technicians when machine malfunctions require technical assistance.
▪ Write and submit shift and other reports required to document shift activity.
▪ Comply with all internal controls and procedures related to departmental operations.
▪ Ensure workplace is hazard free.
▪ Hire, train and manage staff in accordance with organizational and approved
departmental standards, policies and programs.
▪ Ability to extend complementary services in accordance with the approved comp matrix.
▪ Performs all other duties as assigned.
Minimum Education and Experience Requirements:
▪ Must be 21 years of age or older.
▪ High school diploma or equivalent
▪ Three or more years in casino related experience
▪ Excellent customer service and interpersonal skills
▪ The ability to motivate staff through a teamwork approach.
▪ Proven leadership skills that include delegating as needed.
▪ Ability to communicate with team members and guests.
▪ Excellent communication skills, both written and oral.
▪ Ability to obtain and maintain all necessary licensing.
▪ Experience with Casino Management systems (Konami, ACSC, SDS, Oasis, etc.)
▪ General understanding of electrical circuitry, electronics, metal fabrication, welding.
▪ Experience with Autocad preferred.

Certifications, Licenses, and/or Registrations:
▪ Able to obtain and retain gaming license/registration as required by jurisdiction(s).

Physical Requirements:
▪ Available to work flexible shifts, weekends, and holidays.
▪ Regularly required to see, talk, and hear; use hands to finger, handle, or feel; reach with
hands and arms; stand and walk.
▪ Frequently required to stoop and kneel.
▪ Must occasionally lift up to 50 pounds.
▪ Able to work with others while maintaining a positive and courteous demeanor.
▪ Ability to work in a loud and smoky environment.

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About Rivers Casino Portsmouth

Rivers Casino Portsmouth is a world-class destination - a $340 million local investment - located along Victory Boulevard, south of I-264. As part of Portsmouth’s New Entertainment District, the complex currently features a full-service casino, poker room, BetRivers Sportsbook, event and conference venues, premier restaurants, and more. Rivers Casino Portsmouth is Virginia’s first permanent casino and the latest addition to Rush Street Gaming, one of the fastest-growing casino and entertainment companies in the country. 

Rush Street Gaming and its affiliates have developed and operate successful casinos in Pittsburgh, Pennsylvania; Philadelphia, Pennsylvania; Des Plaines, Illinois; and Schenectady, New York. All Rush Street Gaming casinos have been voted a “Best Place to Work” or “Top Workplace” by their Team Members.