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Floor Manager F&B

Resorts World Casino New York City
Queens, NY
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Job Description

Responsible for the day-to-day operations of all Food & Beverage venues including fast food, bars, restaurant, events & banquets. Attend & complete required trainings to operate & managed Food & Beverage venues. Responsible for interviewing, selecting, directing, assigning work duties and responsibilities, scheduling, ordering, payroll, supervising, training, coaching, documenting, discipline and development of staff. Sets performance standards for tasks, jobs and roles of their employees. Ensures consistency, accuracy, portion control, quality and presentation of all Food & Beverage products & services in a friendly fast-paced exceptional guest service environment. Monitors for compliance with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations including compliance of the CBA. Maintains safe and sanitary work area & practices per the New York City Department of Health & Servsafe guidelines. Serves as a consistent presence for the operation by guiding, directing and deescalating bottlenecks. Champions other responsibilities as they emerge and keeps an open communication with co-workers & superiors in order to work through operational concerns and challenges. Promotes positive public and employee relations. Projects a professional personal image in appearance and grooming in accordance with company policy. Performs other duties as assigned.


  • Supervises, leads and directs all Food and Beverage staff, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures
  • Supervise subordinate Food and Beverage professionals, performing activities such as interview & hiring, training, instruct and assign work, evaluate and develops performance, and administers disciplinary actions
  • Availability to work weekends, holidays and Food & Beverage busy days.
  • Ensures employees are trained to work safely and efficiently within current regulatory guidelines
  • Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
  • Prepare, maintain, and submit essential paperwork and meet deadlines on time
  • Ability to multitask, work in a fast pace environment and have a high level of attention to detail while ensuring prompt, efficient, quality, friendly guest first service while responding proactively to all guest needs and concerns
  • Manages day to day operations within budgeted guidelines, hold daily Pre-shifts for staff, inventory and ordering of all work tools as well as food and paper products, attend periodic meetings and training sessions
  • Ensures Food and Beverage quality and consistency of all products through constant monitoring and making necessary improvements
  • Nurture an ownership work environment with emphasis on Motivation and Teamwork
  • Develops a positive and productive relationship with subordinates & co-workers
  • Effectively & positively motivate employees
  • Preserve excellent internal and external customer service
  • Works independently and exhibits judgment, independent discretion
  • Send daily shift reports to the direct supervisor with detailed shift summaries and periodic updates
  • All other duties as assigned

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must have excellent planning, organizational, verbal communication and delegation skills
  • Must be able to clearly communicate in written and verbal expression
  • Must have the ability to listen actively and attentively to instructions
  • Must have the ability to maintain discretion and confidentiality
  • Requires knowledge and ability to operate computers and general office equipment
  • Be adaptable, and demonstrate the highest level of customer/client service and response
  • Proficient in Microsoft Word and Excel
  • Must have Union rules and regulation knowledge within a food and beverage environment
  • Must possess Franchise, T.I.P.S., NYC DOH & Serfsave training certificates where applicable
  • Ability to work long hours including weekends & holidays
  • Ability to use and working knowledge of various computer software programs/POS systems/Infogenesis/analyzing, ordering and Inventory systems and Restaurant management software programs
  • Must possess Leadership skills using up to date food and beverage trends and best practices
  • Ability to manage personnel and meet financial targets and budgets
  • Guest oriented and service mined


  • Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
  • Bachelor’s Degree in Food Service/Business Management/Culinary School Diploma or closely related field
    • OR Two (2) years’ experience in a High Volume Food and Beverage Supervisory position or equivalent
    • OR Two (2) years’ management experience in the hiring position’s Department
  • Five (5) years’ related work experience in a High Volume Food & Beverage setting required
  • Three (3) years’ related experience in a Casino High Volume Food & Beverage setting preferred
  • Superior written and verbal communication skills; able to effectively address all levels within the organization
  • Demonstrated a working knowledge of state gaming regulations pertaining to casino operations


  • This position requires frequent exposure to loud noise, bright lights, and exposure to hot and cold weather conditions. The position also requires frequent standing, walking, and sitting. Must be able to lift and carry a minimum of 50 pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compensation: $78,000 per year

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Careers at Resorts World Casino New York City

Resorts World Casino New York City ("RWCNYC") strives to provide our guests with world-class gaming, exquisite dining and unique entertainment experiences. RWCNYC is looking to hire enthusiastic and dedicated team of professionals.

At RWCNYC, our employees determine our success. Here's your chance to become part of this winning team. If you are looking for an exciting career in the entertainment field and have the ability to provide outstanding service, we encourage you to apply.