Description

Major Focus

Race & Sports Book Operations Supervisors at Bally’s Dover Casino Resort will exude professionalism and display friendly and superior customer service while supervising all operational aspects of the Race & Sports Book.

Essential Functions

• Coordinate and schedule an appropriate staff of operations specialists and ticket sellers based on business volume.
• Conduct regular personnel evaluations of operations specialists and ticket sellers.
• Schedule video programming for the Race & Sports Book to include horse racing simulcasts and all sports wagering contests made available by the Delaware Lottery.
• Order wagering information for racing and sports – programs, sports sheets, etc.
• Assist with Race & Sports Book Ticket Seller training.
• Perform all aspects of the Race & Sports Book office procedures including but not limited to the following:

Opening procedures – wagering machines, programs, tip sheets, odds sheets, sports information sheets, channel assignments for racing and sports, dissemination of digital sports information, etc., picking up opening balance for office

Closing procedures – close all machines, complete end-of-day reports, balance cash, return balance, transfer patron tracking information

• Assist Race and Sports Book Ticket Sellers during assigned shifts – verify incoming cash, payouts, ticket sales.
• Compile and maintain multiple transaction logs (MTL) and associated paperwork corresponding to departmental Title 31 compliance.
• Prepare programs, tip sheets, odds sheets, sports information sheets, etc. for current and subsequent shifts.
• Coordinate with tote hub regarding race wagering issues.
• Coordinate with lottery office regarding sports ticket selling issues.
• Coordinate incoming racing signals, decoder operations, and channel assignments.
• Coordinate incoming sports events and channel assignments.
• Operate Race & Sports Book wagering machines as needed should staffing situations arise.
• Assist with all guests’ requests for service in a professional and timely manner.
• Promote the use of Player’s Club cards and act as an ambassador of Bally’s Dover Casino Resort.
• Notify Race & Sports Book Managers / Directors of any suspicious activity.
• Work additional hours on short notice as requested by Race & Sports Book management should staffing situations arise.
• Interview, select, hire and retain superior employees
• Complete timely evaluations for subordinates
• Conduct formal and informal training for subordinates
• Conduct formal and informal coaching and counseling with subordinates
• Reward and recognizes superior performers
• Ensure that employees work safely and follow all safety rules

Additional Functions

• Perform other duties as assigned.

Requirements/Education

• Must possess high school diploma or GED or equivalent work experience

• Two years of supervisory experience preferred
• Must be proficient with Microsoft Office software
• Must possess good math skills
• Prior cash handling experience preferred
• Prior racing Mutuels experience or prior experience in Race & Sports Book ticket selling preferred
• Must pass a proficiency test on specific Race & Sports Book wagering machines after a training period
• Must attend yearly Title 31 Compliance Program training and achieve a mastery level of oversight
• Must have general horse racing and sports knowledge
• Must possess good customer service and leadership skills

• Must possess good oral and written communication skills
• Must be able to solve problems and deal with a variety of situations
• Must be able to speak, read and write English.

• Must be able to perform assigned tasks calmly, quickly, and accurately in a high-stress, time-sensitive environment
• Must be able to obtain regulatory credentials from the Delaware Harness Racing Commission as necessary.
• Must be able to work weekends, holidays and nights as needed
• Must possess the ability to report to work on time as scheduled
• Must be able to successfully pass a background check.
• Must present an overall professional appearance and report to work in appropriate attire
• Must work safely, following all established safety rules and regulations

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally’s Dover Casino Resort Is An Equal Opportunity Employer.