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Yield Manager

FireKeepers Casino Hotel
Battle Creek, MI
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If you have a love for budgeting, forecasting and want to play an important role in maximizing the yield of hotel rooms and amenities, this job is for you!

SCOPE OF POSITION:

The Yield Manager oversees hotel inventory using data driven analyses while leading marketing initiatives to maximize hotel revenue through room rate strategies, complimentary offer and discount offer campaigns.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

- Manages player criteria selection for all gaming hotel offers and ensures offers are responded to in the most effective financial order.

- Actively monitors and adjusts room rates based on occupancy and business needs.

- Prepares accurate and informative reports including insights and recommendations for optimal room rates, improving marketing offers, and meeting occupancy targets.

- Oversees the revenue management system and online booking engine while ensuring maximum profitability and the effectiveness of the booking engine while striving for the best guest experience. 

- Is the lead troubleshooter and partners with company IT and external partner during outages to ensure systems are back in operation and functioning appropriately.

- Develops marketing programs and campaigns to drive additional revenue and increase occupancy levels during lower booking times, these include digital marketing campaigns, special room rate offers, corporate rate agreements, and hotel stay packages.

- Actively manages hotel room inventory at peak times to ensure appropriate yielding and profitability.

- Effectively uses budgeting, forecasting, and detailed analysis to maximize the yield of all hotel rooms and hotel amenities.

- Coordinates with the Hotel, Hosts, Direct Mail, Entertainment, Food & Beverage and Hotel Sales departments to forecast and establish group block requirements and room rate codes.

- Works with Host Department in VIP yielding and in controlling suite assignments.

- Works with community partners regarding annual room rate agreements and manages the booking process with those partners.

- Oversees the yielding of the Event Center and meeting space to determine hotel room usage and profitability associated with said events.  

- Maintains the highest level of confidentiality.

- Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.

- Outstanding example of and a credit to FireKeepers Casino Hotel.

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

Bachelor’s degree in Business Administration, Accounting or Marketing.  Two years of data base or hotel systems experience in the gaming industry.  Must possess a working knowledge of advanced marketing principles and hotel booking software.

Excellent communication and organizational skills.  Must be computer literate, with basic word processing and spreadsheet skills.  Basic accounting knowledge. 

GENERAL OR PREFERRED QUALIFICATIONS

Master’s degree with three years related experience and/or training. Four years related experience in the gaming industry with two of those years’ being in hotel operations within a casino environment.  Demonstrated expertise with Opera hotel booking software and online booking programs. 

Successful completion of any of the FireKeepers Casino Hotel Track Training programs.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.  Ability to write routine reports. 

and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematics such as probability and statistical inference.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke-filled environment.

INDIAN PREFERENCE 


Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

*Pending FDA Approval*

Compensation: Min 55,298

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FireKeepers Casino Hotel, owned and operated by the Nottawaseppi Huron Band of the Potawatomi is located just off Interstate 94 at Exit 104 in Battle Creek, MI; approximately halfway between Detroit and Chicago. 

FireKeepers has been recognized as the “Best Casino” by audiences in Western Michigan and Northern Indiana.

The casino features 130,000 square-feet of gaming space with 2,900 Class III slot machines, 70 table games, including blackjack, craps, roulette and baccarat, a 160 seat, 22-table live poker room, as well as a high-limit gaming area with a VIP lounge.

The resort provides an AAA-rated Four Diamond hotel with 446 rooms, an indoor pool, exercise facility,  a multi-purpose concert-event center, six distinctive dining destinations, and multiple lounges. The attached multi-level parking garage accommodates approximately 2,000 vehicles, surface parking for an additional 400 vehicles, and an area for bus and recreational vehicle parking.  

FireKeepers is the title sponsor of the FireKeepers Casino 400, a NASCAR Cup Series race at Michigan International Speedway, and a host of the FireKeepers Casino Hotel Championship, an EPSON Tour-Road to the LPGA golf event. 

The casino hotel has earned multiple awards in the Casino Player Magazine Best of Gaming 2022 Native Midwest category, including Best Overall Gaming Resort. The casino hotel’s signature restaurant, Nibi, is a multiple recipient of the Wine Spectator Award of Excellence.

FireKeepers Casino Hotel was recognized as 2019 Employer of the Year by Michigan Works! Association and was also selected as “one of the Best Casinos to Work For “by Casino Player Magazine.

Working and Living in greater Battle Creek (Calhoun County) Michigan

Battle Creek is located in southwestern Michigan, at the union of the Kalamazoo and Battle Creek Rivers. Battle Creek is proud of its rich and varied past. Known in different eras of its history as the Queen City, Health City and the International City, today Battle Creek is the “Cereal City” the “best known city of its size in the county.” As the birthplace of the cereal industry, Battle Creek is known around the world. Battle Creek is home to Kellogg Company International Headquarters and Post Cereal.

Residents and guests enjoy water sports, fishing, hunting, hiking, biking, skiing, and snowmobiling. For those who enjoy college or professional sports the resort is approximately an hour away from Detroit Tigers/Lions, University of Michigan Wolverine or Michigan State University Spartan games.

Why people like to work here

Below is a description of our excellent benefits:

Medical

Comprehensive medical coverage with a broad provider network. FireKeepers Casino Hotel offers Team Members benefits that include medical, dental, vision, 401K, disability, onsite Clinic and life insurance programs. These benefits are available to full-time (working 30 or more hours per week on a regular basis) team members after 30 days of employment. 

At that time, you may also elect coverage for your dependents including: Your spouse. Provided if your spouse is not employed, or if your spouse is employed and their employer does not offer benefits or if the spouse is self-employed.

Your children up to age 26 (coverage ends at the end of the month of which they turn 26).

Paid Time Off (PTO)

FireKeepers offers a generous paid time off plan, based on length of service and employment status.

Full time Team Members do not have to use their PTO for funerals or jury duty. FireKeepers Casino Hotel provides paid leave for these events.

Bereavement Leave

Team Members may receive up to three (3) paid days off to attend to funeral and personal matters surrounding the death of the following family members: Spouse, child, parents, sibling, grandparent, grandchild.

Annual Evaluations

Team Members can receive an annual wage increase  based on their individual performance.

Corporate Discounts

Several local businesses participate in offering discounts to Team Members discounts are also enjoyed in-house in the restaurants and gift shop, rooms in the hotel, at the box office and at the Pit Stop.

Discretionary Incentive Program

A potential bonus may be paid out to all eligible Team Members based on the property’s overall performance versus budgeted goals.