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Technician - IT

Bally’s Dover
Dover, DE
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Job Purpose

This position is responsible for ensuring all desktops run smoothly in a fast-paced 24/7 environment. This involves providing support of Windows desktop PCs and network technical support, including all cabling and connectivity (network and telecom), printers, emails, backups, enterprise servers and all other IT help desk support needs.

Qualifications (Include Equipment Knowledge/Use)
  • College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
  • Thorough knowledge of PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required.
  • Solid client level TCP/IP knowledge and moderate network troubleshooting skills are a must.
  • Previous experience with Agilysys Point of Sales system is a plus.
  • Previous experience with AS/400 systems is a plus.
  • Previous experience supporting a large user community (500 users +), and a minimum 5 years of IT related support is highly desirable.
  • Previous IT experience in a casino is highly desirable.
  • Extensive knowledge of internet connectivity, printer connectivity, and help desk disciplines.
  • Experience with desktop performance monitoring, network connectivity, problem diagnosis, desktop management, and remote administration.
  • Experience with managing Windows-based PCs from setup to deployment and networking to machine diagnosis.
  • Familiarity with Windows Local Admin security and Windows Active Directory.
  • Experience with remote monitoring and administration tools, such as remote desktop VPN technologies
  • Excellent communication skills.
  • Ability to work in an extremely fast-paced working environment where working with deadlines is imperative.
  • Must present an overall professional appearance and report to work in appropriate attire.
  • Must be able to successfully pass a background check
  • License Requirements
  • Delaware Lottery License (State of Delaware)
  • Essential Job Functions
  • Ensure all desktop systems run smoothly in a fast-paced 24/7 environment.
  • Support users of PCs, Macs, Tablets, and other forms of computing equipment.
  • Responsible for the desktop standards, configuration and sizing, base OS installation and configuration, MS Office (including all aspects of MS Outlook) installation, configuration and support and will participate in developing the strategy for the administration of the companies’ Windows Professional desktops.
  • Communicate and participate within groups by contributing and learning from group members.
  • Documents and determines proper PC setup procedures, including testing and modifications.
  • Works under general supervision, exercising a certain degree of creativity and latitude.
  • Performs moves, adds, and changes.
  • Interacts with vendors as appropriate.
  • In-office duties include invoice tracking, filing and processing, purchase quoting, tracking, and processing, and adhering to I.S. Department and Company policies and procedures.
  • Provides exceptional customer service
  • Works safely, following all established safety rules and regulations
  • Communicates effectively with co-workers, supervisors and guests
  • Follows all relevant policies and procedures
  • Set up and break down, as required, equipment for special events
  • Provide Tier 1 levels of Help Desk support, to include covering Help Desk phone, e-mail support requests and Help Desk tickets.
  • Must be actively at work to perform the essential functions of this job.
  • Additional Functions
    • Performs other duties as assigned.
    Physical/Mental Requirements (*Constantly, Frequently, Occasionally)
    • While performing the duties of this job, the Team Member is regularly required to talk or hear.
    • Constantly standing; walking; sitting; and using hands to finger, handling, or feeling objects, tools, or controls.
    • Occasionally required to reach with hands and arms, sit, climb, balance, stoop, kneel, crouch, or crawl
    • Frequently lift and/or move up to 50-100 lbs.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    Working Conditions
    • Mandatory participation in a rotational on-call shift
    • Ability to work in a 24/7 non-standard shift environment
    • Frequently required to risk danger of electrical shock and/or radiation (from computers)
    • The noise level in the work environment is usually moderate
    Organizational Relationships
    • Accountable to: Director, Information Technology
    • Accountable for: ___N/A_____________________

    The above description denotes some of the specific characteristics which are necessary to perform the essential functions of the job and are not intended to be a description of all work requirements that may be inherent to the position.

    Bally’s Dover is an equal opportunity employer.

    Compensation: $17.00 per hour

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    Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

    Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

    Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

    Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

    World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

    Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

    We feature some of the best live entertainment in our region as well as live boxing events.

    Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.