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Host Person - Food Sugar Factory

Bally’s Dover
Dover, DE
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Major Focus

Responsible for greeting guests at the door. The host person seats and presents clean menus and wine/drink menus to guests in a professional and friendly manner.

Essential Functions
  • Ensures first and last impressions of guest encounters are of warmth, welcome, communication, positive energy, and spirit.
  • Greet and acknowledge guests as well as tending to guests courteously and in a timely manner. Recognize repeat guests with concerted effort via smiling/eye contact. Welcomes and re-invites guests upon departure.
  • Monitors the workflow of the restaurant and escorts guests to tables accordingly.
  • Monitors guest satisfaction and alerts General Manager, Assistant Manager, Supervisor and Chef if guests have an issue.
  • Monitors Open Table and make reservations for customers.
  • Communicates to kitchen business flow (i.e. how many guests will be ordering, number of guests having dessert, guests to be seated, etc.)
  • Oversees and ensures appropriate rotation of stations regarding guest seating.
  • Assists in identifying hotel and VIP guests for seating and works with the Casino Host with comps.
  • Updates Open Table and takes reservations in advance as required.
  • Confirms reservations for parties of 8 or more 24-48 hours prior to the date.
  • Responsible for making sure the restaurant menus and wine/drink lists are clean and in order.
  • Maintains attractive displays at the entrance and inside the restaurant.
  • Provides exceptional customer service.
  • Works safely, following all established safety rules and regulations.
  • Communicates effectively with co-workers, General manager, Assistant Manager, Supervisor, and guests.
  • Follows all company policies and procedures.
  • Complies with the company’s recycling program standards that include Food Waste, Streamline, and Trash.
  • Must be actively at work to perform the essential functions of this job.
  • Create and maintain a sense of urgency.
Additional Functions
  • Performs other duties as assigned.
  • Must possess high school diploma or GED.
  • Must possess good English communication skills.
  • Must be able to report to work on time as scheduled.
  • Must be ABC certified before starting work
  • Must be able to work weekends, holidays and nights as needed.
  • Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
  • Must present an overall professional appearance and report to work in appropriate attire.
  • Must be able to handle pressure during peak business periods.

The above description denotes some of the specific characteristics which are necessary to perform the principal function of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements




Pull (25 pounds)




Color Perception

Climb, Ascend/Descend (Stairs, Ladders)


Stoop /Kneel /Crouch


Hearing / Listening


Lift ( 25 pounds)



Clear Speech / Talking


Carry (25 pounds)



Drive (local / long distance)

Repetitive Motion


Dexterity /Hand

Walk for Extended Periods



Dexterity /Fingers


Stand for Extended Periods


Reach (Above Shoulder)


Push (25 pounds)

Sit for Extended Periods


Mental / Reasoning Requirements


Reading – Simple


Writing – Simple

Advanced Math Skills

Reading – Complex

Writing – Complex

Analysis / Comprehension



Basic Math Skills

Judgment / Decision Making

Work Environment


Shift Work


Pressurized Equipment

Works Alone

Extreme Heat


Moving Objects


Works with Others

Extreme Cold

High Places


Verbal Contact with Others

Extreme Noise

Fumes / Odors


Face-to-Face Contact

Mechanical Equipment

Hazardous Materials



Electrical Equipment

Dirt / Dust


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Compensation: $10.00 per hour

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Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.