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Assistant Shift Manager - Casino Operations

Bally’s Dover
Dover, DE
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Description

Major Focus
  • Provides direct supervision of table games and staff, during assigned shift
  • Responsible for controlling labor costs through proper forecasting and scheduling of staff
  • Reports shift activity on a daily basis and coordinates with other shifts
Essential Functions
  • Knows and abides by Bally’s Dover policies, procedures, internal controls, and courtesy guidelines.
  • Performs all duties in accordance with state gaming regulations and laws.
  • Maintains & continually updates knowledge of regulations set forth by the Delaware Lottery and the Division of Gaming Enforcement regarding table game operations.
  • Ensures the overall responsibility for a smooth and effective running of the assigned Table Games and Poker Area or pit(s).
  • Acts as Casino Shift, Assistant Shift Manager
  • Ensures all scheduled tables are manned and ready at the beginning of the shift.
  • Safeguards the company's assets assigned.
  • Reports all suspicious activities.
  • Assists in coaching, evaluating, counseling, and rewarding Employees while maintaining efficient personnel records.
  • Manages subordinate supervisors who directly supervise Table Games and Poker personnel.
  • Ensures that Employees are kept well informed of all pertinent information including property/departmental goals and objectives.
  • Promotes safety awareness to minimize work related injuries.
  • Enrolls new guests in the players club.
  • Maintains complete knowledge of complementary procedures as well as the ability to evaluate guests worth, ensuring that qualified quests are taken care of through the complementary process.
  • Displays fair treatment with respect to disciplinary action producing documentation, as necessary.
  • Has complete knowledge of Credit Procedures for issuance and proper record keeping.
  • Resolves guest & employee issues/disputes.
  • Adheres to department and property policies and procedures.
  • Maintains knowledge of property information.
  • Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
  • Mentors managers, supervisors, and front line staff assisting in their professional development and growth.
  • Produces performance appraisals for direct reporting Employees.
Other Duties & Responsibilites
  • Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
  • Represents the Company in the most positive manner with guests, co-workers, managers, and vendors.
  • Has complete knowledge of Credit Procedures for issuance, redemption and proper record keeping of markers.
Knowledge, Skills, And Abilities Required
  • Must have acted as a Shift Manager/Asst. Shift Manager previously under current Casino Floor Manager position.
  • High school diploma or GED.
  • Proven supervisory skills.
  • Must be able to deliver superior guest service in all situations.
  • Must project a professional and positive image.
  • High energy level.
  • Excellent organizational and time management skills, with the ability to set priorities for self and others.
  • Good judgment and common sense.
  • Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
  • Ability to work a flexible schedule.
  • Computer literate with knowledge of a variety of software applications including Microsoft Office.
  • Excellent interpersonal and communication skills (oral & written).
  • Must be able to communicate clearly, concisely, and effectively with all Dover Down’s employees and guests.
  • Ability to understand and promulgate written memos, instructions, regulations.
  • Ability to effectively analyze and solve problems.
  • Basic knowledge of mathematics, including statistics.
Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

  • Active Shooter Awareness Training
  • Counterfeit Currency Prevention
  • Cybersecurity Awareness for the Workplace
  • General Employee Safety Training
  • Hazard Communication
  • Responsible Gaming Awareness Training
  • Title 31 Introduction Overview
  • Title 31 Large Currency Transaction Reporting for Operations*
  • Title 31 SAR Incident Reporting Awareness Training*
  • Sexual Harassment Awareness for Frontline

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally’s Dover. is an Equal Opportunity Employer.

Working Conditions
Physical Demands
How Often
Environmental Conditions
How Often

Standing

C

Extreme Cold

R

Walking

C

Extreme Heat

R

Sitting

O

Temperature Changes

R

Lifting

R

Wet

R

Carrying

R

Humid

R

Pushing

R

Noise

C

Pulling

R

Vibration

R

Climbing

R

Hazards

R

Balancing

R

Atmospheric Conditions

R

Stooping

R

Cigarette Smoke

C

Kneeling

R

Crouching

R

Crawling

R

Reaching

R

Handling

R

Grasping

R

Feeling

R

Talking

C

Hearing

C

Repetitive Motions

O

Eye/Hand/Foot Coordination

O

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

__X__ Little physical effort

_____ Light work

_____ Medium work

_____ Heavy work

_____ Very heavy work

Organizational Relationships

Accountable to: Director of Casino Operations & Player Development

Accountable for: Pit Managers, Floor Supervisors, Dealers, Dealer Trainees

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Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.