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Supervisor - Players Club

Bally’s Twin River Lincoln
Lincoln, RI
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QUALIFICATIONS: (Include equipment knowledge/use)

  • Superior Customer Service skills
  • Some Supervisory experience
  • Strong public speaking and interpersonal skills
  • Strong computer skills including Windows, Excel and MS Office
  • Patience and ability to handle pressure


  • Ability to obtain a license from the Department of Business Regulation and the Rhode Island Lottery.


    Assist in overseeing Players Club in the Manager Presence and absence.

  • Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, monitoring the ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative’s cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $75, assisting Marketing and VIP Door when needed, helping with the schedule along with posting shifts and bids.
  • Investigating and correcting guest issues related to their Players Club accounts
  • Troubleshoot and resolve any guest issues related to Promotions or other offers
  • Staff control (early outs; etc.)
  • Working closely with the Gaming department regarding guest issues, additional direction and improvements.
  • Working closely with and assisting the other divisions of the Marketing department (Promotions, Events, Player Development, and Direct Mail) with various projects and initiatives.
  • Assist with preparing and executing all Bus Tours including: Handling phone bookings, greeting of the buses, bus check-in, assisting with game orientation until guests are settled in, directing bus guests throughout the facility, checking in with groups periodically throughout their stay, assisting with any bus promotional efforts, departing buses.
  • Assist with handling all guest complaint forms, letters, situations and phone calls.
  • Assist soliciting customer service and facility improvements from employees and guests and forwarding accordingly.
  • Assist with monitoring all promotional signage and ensuring changeover when appropriate.
  • Participating in Players Club and Marketing meetings.
  • Other duties as assigned

    PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

  • Must be able to walk, stand and sit for long periods of time.
  • Must be able to occasionally lift up to 20lbs


  • Gaming environment includes smoke, noise and bright lights.
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    Bally’s Twin River Lincoln, located in Lincoln, Rhode Island, is the state’s largest gaming and entertainment venue. It is 10 minutes from Providence and less than an hour from Boston.

    Formerly known as Lincoln Park, the renovated facility offers 162,000 square-feet of gaming space with over 5,000 gaming positions. The casino features over 4,200 slot machines and virtual table games (including blackjack and roulette), as well as 114 live table games including blackjack, roulette, craps, a poker room and sports betting. Twin River offers both smoking (1st Floor) and smoke-free (2nd Floor) casinos.

    A great alternative to Connecticut & Massachusetts casinos, this unique gaming facility also hosts simulcasting of the best thoroughbred and greyhound racing from around the country, a 29,000+ square foot Twin River Event Center with headline entertainment, free concerts at the Lighthouse Bar, signature cocktails and premium cigars at Blackstone Cigar Bar, and award winning beer and live music at the Shipyard Pub.

    Food & beverage venues include Fred & Steve’s Steakhouse, the Wicked Good Bar & Grill and Sportsbook Bar & Grill, as well as 16 other dining outlets.

    Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.

    Learn about our Expansion!