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Supervisor - Players Club

Bally’s Dover
Dover, DE
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Major Focus

Responsible for the smooth and efficient operation of the Players Club on assigned shift.

Essential Functions
  • Supervises overall staff performance as it pertains to the Players Club.
  • Interacts with customers and employees to assure that the team is always pleasant while being efficient and effective.
  • Ensures that customer service standards are exceeded at all times and that all Players Club personnel are committed to excellence in the performance of their assigned duties.
  • Investigates player complaints and determine basis of grievance. Tries to resolve the situation or aid management in a quick and fair solution to the matter.
  • Supervises, coordinates and monitors all activities of the Players Club during assigned shift.
  • Assists guests with all aspects of casino customer service.
  • Operates Marketing promotions to include gifts, drawings, and giveaways.
  • Ensures paperwork and prize logs are completed properly.
  • Works at terminal at least 50% of work time.
  • Maintains proficiency with the CMS System and Kiosk Manager, and Promo Delivery.
  • Coordinates with Casino Hosts to deliver the best service to premium patrons.
  • Responsible for database upkeep and correct guest information.
  • Ensures that all equipment is in good working order.
  • Responsible for the inventory of Players Club merchandise.
  • Interacts with the Marketing Department and maintains knowledgeable of current promotions.
  • Maintains marketing information including spreadsheets, calendars, marketing operational.
  • Maintains and updates all information that is provided in the shared Players Club folder.
  • Maintains knowledge of the CastNet System.
  • Maintains knowledge of the and the iGaming database.
  • Assists in interviewing new candidates for Players Club Representative positions.
  • Maintains employee files.
  • Maintains payroll and attendance records.
  • Maintains employee sign in and out sheets to include breaks.
  • Completes and issues timely evaluations for subordinates
  • Conducts formal and informal training for subordinates
  • Conducts formal and informal coaching and counseling with subordinates
  • Assists with issuance of coaching and corrective counseling.
  • Rewards and recognizes superior performers
  • Ensures that employees work safely and follow all safety rules
Additional Functions
  • Perform other duties as assigned.
  • High school diploma or GED or equivalent experience required
  • Two years of supervisory experience preferred
  • Must possess good math skills
  • Must possess computer proficiency with Microsoft Word
  • Must possess good oral and written communication skills
  • Must possess good customer service and leadership skills
  • Must be able to solve problems and deal with a variety of situations
  • Must present an overall professional appearance
  • Must be able to work weekends, holidays and nights as scheduled
  • Must be able to successfully pass a background check and receive a license from the DE Lottery
  • Must be able to read and write English fluently.
Organizational Relationships

Accountable to: Manager – Players Club

Accountable for: Players Club Representative

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Downs. is an equal opportunity employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements




Pushing / Pulling (50 pounds)


Bend, stoop, kneel


Color Perception (Red /Green)

Climb, Ascend, Descend Stairs

Other (Specify: )


Hearing / Listening


Lift (50 pounds)


Clear Speech


Carry (50 pounds)


Drive (local / long distance)




Ability to Move Distances



Ability to Mount / Dismount (Forklift / Truck)




Ability to Sit / Stand for extended periods

Mental / Reasoning Requirements

Reading – Simple

Writing – Simple


Analysis / Comprehension


Reading – Complex


Writing – Complex


Judgment / Decision Making



Basic Math Skills

Work Environment


Shift Work


Pressurized Equipment


Works Alone

Extreme Heat


Moving Objects


Works with Others

Extreme Cold

High Places


Verbal Contact with Others



Fumes / Odors


Face-to-Face Contact

Mechanical Equipment

Hazardous Materials



Electrical Equipment

Dirt / Dust


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

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Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.