Description

• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Takes personal responsibility for creating an atmosphere of luck.
• Oversees repairs, modifications, and preventative maintenance on all associate slot equipment.
• Supervises slot movements, modifications, upgrades and installations with vendors, regulatory agencies, and support areas.
• Supervises the implementation of new products and modifications including floor plan changes.
• Supervises the repair and maintenance of slot machines and bill changers.
• Creates and maintains an accurate database of information on all slot related equipment, reports, and files for analytical purposes.
• Directs investigation of customer concerns regarding slot machines, which are beyond the scope of slot service personnel.
• Investigates all CCC/DGE inquiries to ensure compliance.
• Monitors customer satisfaction of slot product and makes recommendation for change.
• Other duties as assigned.

Initiates and facilitates department projects ensuring timely completion.

Qualifications