Description

Responsibilities

- Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games on a particular shift.

- As a designated company Compliance Officer, must be thoroughly knowledgeable with respect to the Casino Control Act, Attendant Regulations, and Internal Controls.

- Ensures that cash transactions over $10,000 during one gaming day are recorded on CTR forms and are submitted.

- Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure.

- Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company.

- Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.

- Provides an outstanding gaming experience/environment. Responsible for the achievement of CSA objectives and return visits of profitable customers.

- Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.

- Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation, and open communication.

- Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.

- Ensures that team members clearly understand and are held accountable for their service performance expectations.

- Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.

- Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.

- Demonstrates excellent facilitator skills in resolving conflicts between different points of view.

- Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.

- Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.

- Recommends and implements change to improve overall employee and guest satisfaction.

- Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.

- Establishes and endorses the business and service objectives, ethics, and values of the Company in accordance with the Code of Commitment.

Qualifications

- Organizational, supervisory, and communication skills.

Preferred Education And Experience

- General business and accounting knowledge

- Broad knowledge of games, casino rules, regulations, and administration.

- Dealing experience on all games, preferably with supervisory experience as a Casino Games Manager or Supervisor.