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Casino Shift Manager

Bally’s Atlantic City
Atlantic City, NJ
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- Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games on a particular shift.

- As a designated company Compliance Officer, must be thoroughly knowledgeable with respect to the Casino Control Act, Attendant Regulations, and Internal Controls.

- Ensures that cash transactions over $10,000 during one gaming day are recorded on CTR forms and are submitted.

- Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure.

- Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company.

- Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.

- Provides an outstanding gaming experience/environment. Responsible for the achievement of CSA objectives and return visits of profitable customers.

- Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.

- Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation, and open communication.

- Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.

- Ensures that team members clearly understand and are held accountable for their service performance expectations.

- Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.

- Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.

- Demonstrates excellent facilitator skills in resolving conflicts between different points of view.

- Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.

- Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.

- Recommends and implements change to improve overall employee and guest satisfaction.

- Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.

- Establishes and endorses the business and service objectives, ethics, and values of the Company in accordance with the Code of Commitment.


- Organizational, supervisory, and communication skills.

Preferred Education And Experience

- General business and accounting knowledge

- Broad knowledge of games, casino rules, regulations, and administration.

- Dealing experience on all games, preferably with supervisory experience as a Casino Games Manager or Supervisor.

Compensation: $80,000 per year

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About the company

Our ocean front Bally’s Atlantic City acquisition features world-class accommodations in over 1,200 rooms and 118 suites. The 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. Guests can enjoy over 10 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. The facility also offers over 100,000 sq. ft. of event and convention space.

Bally’s Corporation currently owns and manages 14 casinos across ten states, a horse racetrack, and 13 authorized OTB licenses in Colorado. With more than 5,400 employees, the Company's operations include 11,859 slot machines, 405 game tables and 2,538 hotel rooms. Properties include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Ballys Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Bally’s Black Hawk (Black Hawk, CO), Bally’s Black Hawk West (Black Hawk, CO), Bally’s Black Hawk North (Black Hawk, CO), and Arapahoe Park racetrack (Aurora, CO). Following the completion of pending acquisitions, which include Tropicana Evansville (Evansville, IN), Bally’s Quad Cites (Rock Island, IL), and MontBleu Resort Casino & Spa (Lake Tahoe, NV). Once the acquisition of the Tropicana in Las Vegas is complete, Bally's Corp. will own/manage 15 gaming properties across 11 states. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY."