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Game Technician

Wind Creek Casino & Hotel Montgomery
Montgomery, AL
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SHIFT: 3pm-11:30pm (Shift subject to change based on business needs)

Job Overview: 

The Gaming Technician I maintain the operational order of all gaming machines and related equipment. 


Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. 

Value System: 

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. 

Duties and Responsibilities: 

  • Reviews and analyzes reports related to game equipment performance 

  • Prepares and tests gaming machines 

  • Maintains a sense of urgency in responding to calls for assistance or when dispatched 

  • Conducts scheduled preventive maintenance on all assigned electronic bingo gaming devices 

  • Moves and installs machines as needed 

  • Researches and diagnoses game equipment malfunctions 

  • Troubleshoots, reads meters and performs regular maintenance 

  • Communicates all information to fellow Technicians and Game Management 

  • Takes initiative to ask for and offer help to guests, co-associates and management 

  • Works closely with Vendor Technicians 

  • Adheres to MICS/TICS, Company and Departmental Expectations 

  • Helps maintain a working inventory of parts and supplies 

  • Other duties & responsibilities as assigned 


Job Requirements: (please ensure you meet the listed requirements prior to applying)  

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment 

  • Must be twenty-one (21) years of age or older 

  • One (1) year experience in a casino Gaming or casino IT department (Class II or Class III)– preferred 

  • OR two (2) years’ experience working with computers or electronics– preferred 

  • Must be able to lift and maneuver at least 50 lbs 

  • Must be able to lift a minimum of 150 pounds using a dolly 

  • Must successfully pass job interview, including a guest service audition 

  • Willing and able to work odd or irregular hours including nights, weekends, and holidays 

  • Willing to travel and participate in training as recommended or required 

  • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position  

  • Must have willingness and ability to work in a smoke/secondary smoke environment 


On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office. 

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality. 

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Wind Creek Montgomery has a ‘Beale Street Memphis’ vibe, featuring the acclaimed entertainment of BB King’s Blues Club and his signature Itta Bena restaurant, an upscale dining experience with a southern twist. Its five-story, stylish hotel includes 123 luxury rooms and 11 suites, with a 65,000 square foot casino offering over 2,200 of the most popular electronic games.

As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.

Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan*
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers*
     * Not available at every location