Food & Beverage Assistant Manager (West Valley) - Desert Diamond Casinos & Entertainment
Food & Beverage Assistant Manager (West Valley)
Desert Diamond Casinos & Entertainment
Glendale, Arizona 85305
Jun 03, 2022
Sep 14, 2022
Type of Position:
Food and Beverage
Under direct supervision of the Food Court Manager, Bar Manager, or Restaurant Manager (based on assigned venue), oversees operations for the Food & Beverage operations and maintains professional, efficient and courteous Food and Beverage operations; by greeting guests and team members, establishing a rapport with them, and giving them outstanding service and training in a professional and timely manner. Works in tandem with culinary staff to exceed guest’s expectations. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
•Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
•Ensures all repairs are made timely and accurately.
•Ensures the interior surroundings are safe, clean, and professional.
•Ensures an engaged, empowered and high performance workplace culture.
•Knowledge of the laws and regulations governing Food & Beverage. Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld.
•Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes.
•Responsible for the delivery of service for Food & Beverage functions.
•Responds and resolves customer complaints.
•Responsible for quality control of items being served.
•Fills requisitions for warehouse.
•Orders nonfood items for all outlets.
•Trains staff members, organizes workloads and directs staff.
•Creates schedules according to functions.
•Conducts monthly inventory.
•Provides exceptional guest service to all guests in a friendly, efficient manner.
•Conducts performance evaluations on subordinates for purposes of job performance, counseling, and/or disciplinary action and other supervisory responsibilities.
•Works with the Food & Beverage Department to coordinate all functions.
•Serves alcohol and non-alcoholic beverages to casino guests and ensures that legal drinking age are followed and complies with all Title 4 (Arizona liquor law) and TOGE alcohol controls.
•Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls.
•Contributes to a team effort and accomplishes related results as required.
•Performs other duties as required.
•Analyzes member survey results and regular member/guest feedback. Partners with management to identify opportunities for improvement to be addressed with effective training solutions.
•Exemplifies the desired culture and philosophies of the organization.
•Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
•Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
•Model the company standards and lead by example.
Education and Experience:
High school diploma or GED plus 5 years of recent dining room food service or restaurant management experience; or equivalent combination of experience and education. Must be 18 years of age or older. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
•Must have excellent written and verbal communications skills with team members and the public.
•Knowledge of restaurant management.
•Knowledge of inventory practices.
•Knowledge of management techniques.
•Knowledge of dining, buffet and food maintenance operations and customer service.
•Knowledge of all menu items including entrees, side dishes, beverages and desserts.
•Knowledge of POS systems.
•Ability to obtain a Food Handlers card.
•Ability to obtain TIPS certification.
•Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public.
•Ability to service customers in a professional appearance and manner.
•Ability to follow instructions and work in a stressful and busy environment.
•Skill in interpersonal and customer relations.
•Ability to carry out detailed, but uninvolved written and oral instructions.
•Skill in the use of computer, preferably in a PC, Windows-based operating environment.
While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work is generally performed in a restaurant and casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required. Extended hours and irregular shifts may be required.
All applicants must be able to demonstrate their US work authorization during the employment verification process.
To be considered for this position you must complete our Employment Application. Please click on Apply Now and you'll be redirected to our online form.
Desert Diamond Casinos & Entertainment
Monday–Friday, 8:00 a.m. to 5:00 p.m.
Monday–Friday, 8:00 a.m. to 5:00 p.m.
The Desert Diamond Casinos & Entertainment offers a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, the Monsoon Nightclub and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.
An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.
In 1993, the first Desert Diamond Casino was opened on Nogales Highway. Six years later, a smaller facility opened in Why, Arizona. The third Desert Diamond Casino near Sahuarita was opened in 2001. In 2007, the original casino on Nogales Highway was replaced with a new casino, hotel and convention center complex. Our newest property, Desert Diamond Casino – West Valley opened in late 2015 and has quickly become one of the Phoenix metropolitan area’s hottest spots.
Desert Diamond Casinos & Entertainment West Valley - located in Glendale, Arizona offers a 35,000 sq. ft. casino. The property opened in February 2020, offering more than 1,100 slot machines, 380 bingo seats, 36 poker-style tables, and 48 blackjack-style tables.
Food and beverage-wise, the casino offers A massive bar with a second-story mezzanine overlooking the casino floor, a food court, Nineteen 86 Steakhouse, Edge Bar and Winners Sports Bar.
Desert Diamond Casinos & Entertainment Tucson offers over 1,000 slots, a poker room with 8 poker tables and the area's most competitive tournaments, 24 table games including live blackjack, high-stakes bingo and fabulous keno.The hotel located only minutes from the Tucson International Airport includes complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, exercise facilities, coffee bar and lounge.
Desert Diamond Casinos & Entertainment Sahuarita offers hundreds of slots and live blackjack tables. Food & Beverage venues include three restaurants - the Agave Restaurant offering fine dining, the Diamond Buffet and the Diamond Grill, as well as the two cocktail lounges.
Desert Diamond Casinos & Entertainment Why is the perfect rest stop for travelers on their way to Puerto Peñasco (Rocky Point) or making the trek to western Arizona. Guests can play slots at the self-service gas station and fully stocked convenience store.