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Lead Retail Sales Associate - HERS - Yaamava' Resort & Casino at San Manuel

Job ID:


Job Title:

Lead Retail Sales Associate - HERS


Yaamava' Resort & Casino at San Manuel


Highland, California 92346
United States

Date Posted:

May 21, 2022

Ending Date:

Nov 01, 2022

Type of Position:

Full Time



Job Description

The Lead Retail Sales Associate thrives on change and is a risk-taker who is highly motivated to make a difference. This position models and leads strategic, catered, and best in class selling behaviors, and assists with maintaining operational excellence for the Retail Department. The Lead Retail Sales Associate works side by side with fellow team members to ensure a memorable guest experience is always provided. Come grow with us to drive positive performance results and help to cultivate our winning team.


Essential Duties & Responsibilities

1. Assists the Retail Supervisor in training Retail Sales Associates to achieving sales goals: leads by example and works along-side store team while modeling service and selling expectations; oversee business/operational expectations when Supervisor is unavailable.

2. Responsible for assisting and overseeing Point of Sales transactions and confirms accuracy of all Point of Sales activities.  Responsible to closeout registers of Retail team members at end of each shift.  Communicates variance issues and submits discrepancies to Accounting in designated time-frame. 

3. Models and improves accurate store operations to optimize productivity and ensure compliance with all Department and enterprise policies and procedures, visual merchandising standards and product flow efficiency, to create an elevated guest experience.

4. Maintains store cleanliness and health and safety measures.

5. Conducts pre-shift huddles to ensure high level of communication throughout team.

6. Performs other duties as assigned to support the efficient operation of the department.



  • High School diploma or GED required.
  • One year of retail sales experience and leadership experience required; specialty retail areas preferred.
  • Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management.
  • Must have the ability to meet or exceed sales, guest service standards.
  • Must be comfortable working and speaking with the public.
  • Must have basic computer skills in Microsoft Word, Excel and Outlook.
  • Ability to maintain a positive and professional demeanor under stressful situations.


  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

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Yaamava’ Resort & Casino at San Manuel
777 San Manuel Boulevard
Highland, CA 92346
Why you’ll want to work on our Team:
After 35 years, long time Yaamava Resort & Casino at San Manuel employees still love their jobs

Yaamava’ Resort & Casino at San Manuel – San Manuel Casino is now Yaamava’ Resort & Casino at San Manuel.

We are located just 60 minutes from downtown Los Angeles in the city of Highland, CA, Our gaming resort is owned and operated by the San Manuel Entertainment Authority. 
Phase 1 of our expansion opened July 24 with an expanded casino space offering more than 6,500 slots, five high-limit gaming rooms, live entertainment, a full array of dining options which include The Pines Modern Steakhouse, the Hong Bao Kitchen, Just Barbeque, the Serrano Vista Cafe, Rock & Brews, the Chingon Kitchen, Quick Bikes, the Big Mo’ Cafe, the TuTu’s Food Court and six cocktail lounges and bars.

Our luxury resort features a 17-floor hotel tower with 432 guest rooms and suites, an elevated pool deck experience, a lavish full-service spa and salon, expanded dining options, convenient 24-hour in-room dining. Our gaming resort offers sweeping views of the San Bernardino Mountains.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us.

Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. 

We value our employees and offer a comprehensive Benefits Program:
Apply today to join our team!