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Retail Sales Associate (Part Time) - Rock & Brews Authentic Merch Shop - Yaamava' Resort & Casino at San Manuel

Job ID:


Job Title:

Retail Sales Associate (Part Time) - Rock & Brews Authentic Merch Shop


Yaamava' Resort & Casino at San Manuel


Highland, California 92346
United States

Date Posted:

Apr 30, 2022

Ending Date:

Oct 23, 2022

Type of Position:

Part Time



Job Description

The Retail Sales Associate is an outgoing and motivated individual who thrives in a highly interactive environment and is truly an ambassador of the art of the industry. The Retail Sales Associate is responsible for guiding, informing, and catering to each guest to create memorable, top-tier guest experiences, with the motivation of driving high performance goals. This role is a key contributor within a dynamic selling environment where their selling strength makes them an important part of the success of the team. The Retail Sales Associate’s high visibility requires a strong sense of professionalism, including the continuous championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.


Essential Duties & Responsibilities

1. Delights guests with outstanding customer service to the standards set by San Manuel Casino and the Retail Department, while maintaining a visible presence and contact with all customers.

2. Provides all guests with an enthusiastic greeting and engages in friendly conversation, while educating, informing and focusing on each guest to drive performance results.

3. Demonstrates a pro-active attitude in a consistent effort to sell, providing solutions that best meet or exceed the guests’ needs by asking open ended questions with the intent of pairing similar items to enhance guest experience.

4. Performs and accurately records retail transactions including cash, credit card, Earned Rewards and comps through Point of Sale System using proper procedures.

5. Maintains a cash drawer and balances drawer at the end of their shift, maintaining a minimum of variances.

6. Continuously replenishes and restocks merchandise to ensure store is appropriately supplied at all times.

7. Responsible for day to day tasks including but not limited to; straightening merchandise, dusting, cleaning shelves, organizing and consistently upholding merchandise presentations.

8. Responsible for informing guests about Club Serrano benefits and all upcoming promotions.

9. Perform other duties as assigned to support the efficient operation of the department.



  • High School Diploma or GED required.

  • Guest Service experience preferred.

  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience required indicated above.

  • Excellent verbal and interpersonal skill.

  • Ability to communicate effectively with guests, team members and management.

  • Must have the ability to meet or exceed sales goals, as well as excel in customer service standards.

  • Ability to work Point of Sales system with appropriate training.

  • Ability to multi-task in a fast paced environment.

  • Must be comfortable exchanging names with customers.

  • Ability to maintain a positive and professional demeanor in a fast paced environment.


  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

  • A qualified candidate/employee must have a valid drivers license with an acceptable driving record as determined by the companys insurance carrier.

  • Must undergo and successfully pass a background investigation to obtain and maintain a Class A Gaming license issued by the San Manuel Tribal Gaming Commission.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

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Yaamava’ Resort & Casino at San Manuel
777 San Manuel Boulevard
Highland, CA 92346
Why you’ll want to work on our Team:
After 35 years, long time Yaamava Resort & Casino at San Manuel employees still love their jobs

Yaamava’ Resort & Casino at San Manuel – San Manuel Casino is now Yaamava’ Resort & Casino at San Manuel.

We are located just 60 minutes from downtown Los Angeles in the city of Highland, CA, Our gaming resort is owned and operated by the San Manuel Entertainment Authority. 
Phase 1 of our expansion opened July 24 with an expanded casino space offering more than 6,500 slots, five high-limit gaming rooms, live entertainment, a full array of dining options which include The Pines Modern Steakhouse, the Hong Bao Kitchen, Just Barbeque, the Serrano Vista Cafe, Rock & Brews, the Chingon Kitchen, Quick Bikes, the Big Mo’ Cafe, the TuTu’s Food Court and six cocktail lounges and bars.

Our luxury resort features a 17-floor hotel tower with 432 guest rooms and suites, an elevated pool deck experience, a lavish full-service spa and salon, expanded dining options, convenient 24-hour in-room dining. Our gaming resort offers sweeping views of the San Bernardino Mountains.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us.

Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. 

We value our employees and offer a comprehensive Benefits Program:
Apply today to join our team!