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Shift Manager Security - Resorts World Catskills

Job ID:


Job Title:

Shift Manager Security


Resorts World Catskills


Monticello, New York 12701
United States

Date Posted:

Mar 24, 2022

Ending Date:

Aug 01, 2022

Type of Position:

Full Time



Job Description

Essential Duties/Core Competencies:

  • Assists with the planning, implementation, and evaluation of the security operations and the coordination of its programs with other departments.
  • Ensures that all security reports are submitted in a timely manner.
  • Assigns Security staff to various locations according to job requirements and the officers’ abilities, skills, and experience.
  • Observes in performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
  • Demonstrates and explains methods of detecting and apprehending those suspected of thievery.
  • Explains local laws concerning arrest and detention to Team Members.
  • Conducts private investigations to obtain information concerning such matters as thievery, cheating, and Team Member misconduct.
  • Acts as a representative of the property, interacting with guests and team members in a courteous and professional manner.
  • Implements departmental procedures and trains, schedules, supervises and evaluates security officers on his/her assigned shift.
  • Patrols property identifying potential security and or safety issues.
  • Assists in ensuring the safety and protection of guests, team members and the entire facility.
  • Updates security procedural manuals and is responsible for the documentation of all security and safety issues and the maintenance of reports.
  • Helps to maintain staffing levels within the security department and is instrumental in interviewing, training, scheduling, evaluating and disciplining employees as needed.
  • Helps instill an atmosphere that encourages employees to thrive and succeed.
  • Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
  • Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
  • Prepares detailed reports concerning matters investigated.
  • Performs other tasks as assigned.
  • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the company by being engaged, interested and productive.
  • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the company’s success.
  • Demonstrates and understanding of the impact actions and decisions have on the company both financially and on guest relations.
  • Demonstrates the courage and initiative to present new ideas and perspective to create positive results.
  • Exhibits respectful consideration of viewpoints, situations and others.
  • Puts the guest at the forefront of every decision.
  • Strong Supervisory Skills.
  • Good Communication Skills.
  • Working knowledge of Casino Operations and NYSGC Regulations.
  • Working knowledge of Microsoft Word, Excel and Outlook.


Work/Educational Experience  

  • Must be 18 years or older.
  • BA/BS in related field preferred and/or combination of experience and education with a minimum of two (2) years’ of relevant experience.
  • Previous supervisory experience in a Security field and/or law enforcement required.
  • Previous experience in a Casino Resort preferred.
  • Must be able to obtain and maintain the appropriate license through the New York State Lottery.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.



Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Resorts World Catskills
888 Resorts World Drive
Monticello, NY 12701
Ph: 1-833-586-9358

Located in the heart of New York’s Catskill region, Resorts World Catskills (RWC) Casino Resort offers guests unmatched experiences in excitement, entertainment, and luxury. The integrated casino resort includes an 18-story all-suite hotel, and a casino featuring 100,000 square feet of gaming action including 150 live Las-Vegas style table games, 1,600 state-of-the art slot machines, a poker room, private gaming salons and a 100-seat sportsbook lounge.

The casino resort also offers 10 varied bar and restaurant experiences, which includes an Italian steakhouse created by celebrity chef Scott Conant, and year-round live entertainment at the 2,500-seat RW Epicenter, casino bars and lounges.

The luxurious hotel located within Resorts World Catskills is comprised of 332 suites, the Crystal Life Spa, two indoor pools, and two fitness centers. The integrated casino resort also includes additional stay and play destinations on its campus, including The Alder, an adjacent 101-room lifestyle hotel featuring the first Topgolf Swing Suites in New York State, and Dos Gatos, a cantina-style Mexican eatery and the recently opened Kartrite Resort and Indoor Waterpark, and will be expanded to include a Rees Jones redesigned golf course.