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Food & Beverage Supervisor - FireKeepers Casino Hotel

Job ID:


Job Title:

Food & Beverage Supervisor


FireKeepers Casino Hotel


Marshall, Michigan 49068
United States

Date Posted:

Jan 06, 2022

Ending Date:

Feb 06, 2022

Type of Position:

Full Time


Food and Beverage

Job Description

The Food & Beverage Supervisor is responsible for ensuring operations of the venue and Team Member performances are in accordance with company policy and procedures and Gaming regulations, on an assigned shift.


Essential Duties and Responsibilities

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

  • Enforces performance standards, policies and procedures as they relate to venue operations, monitors Team Member service in the assigned outlet.  Ensures smooth and efficient operations on a continual basis. 
  • Ensures the highest possible standards of guest service and Team Member relations are maintained and carried out in a fair and equitable manner.  
  • Conducts shift meetings with Team Members, assigning stations and facilitating the flow of information throughout the department. 
  • Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, Tribal, federal, state and local laws/ordinances. 
  • Assists venue manager with scheduling of Team Members and ensures correct staffing levels and adjustments are made in accordance with guest needs. 
  • Provides input to the venue manager concerning operational deficiencies and areas in need of improvement. 
  • Promotes positive guest relations through prompt, courteous and efficient service. 
  • Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest. 
  • Acquires TIPs certification within 90 days of starting position. Maintains thorough knowledge of responsible alcohol use.
  • Maintains knowledge of local jurisdiction gaming and beverage laws (Tribal, federal, state, etc.) and associated regulations as well as company internal controls, policies and procedures. 
  • Maintains the highest level of confidentiality. 
  • Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy. 
  • Outstanding example of and a credit to FireKeepers Casino Hotel.

Supervisory Responsibilities                               

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.



Minimum Required Qualifications

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.  FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods. The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

  • High School diploma or GED.   
  • Two years Front of House (FOH) service experience.  
  • Strong interpersonal and communication skills.  
  • Must be at least 21 years of age.

General or Preferred Qualifications

  • One year food or beverage supervisory experience.  
  • Gaming experience.

Indian Preference
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.


FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

Additional Information

FireKeepers offers a FUN work environment and an attractive benefit package with comprehensive health care, bi-annual discretionary incentive bonuses, tuition reimbursement, ongoing training and opportunities for advancement, and SO much more!  Plus, you could qualify for a $1,000 sign-on bonus!


All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information
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FireKeepers Casino Hotel
11177 E. Michigan Avenue
Battle Creek, MI 49014

FireKeepers Casino Hotel, a first-class gaming facility, near Battle Creek, Michigan on a 78-acre portion of The Nottawaseppi Huron Band of Potawatomi Tribe’s reservation. The Casino is easily accessible from the adjacent and heavily traveled Interstate 94, near the Interstate 69 interchange. The facility is situated approximately halfway between Detroit and Chicago. 
FireKeepers Casino Hotel offers a high-quality gaming experience focused on creating a casual, fun and exciting environment for patrons seeking a Las Vegas-style gaming experience. It is open 24-hours a day, seven days a week. 
FireKeepers Casino Hotel is owned and operated by the FireKeepers Development Authority, an instrumentality and political sub-division of The Nottawaseppi Huron Band of Potawatomi.
The Casino is approximately 237,000 square-foot facility featuring:
  • Approximately 130,000 square-feet of gaming space, including 2,900 Class III slot machines, 70 table games, including blackjack, craps, roulette and baccarat, and 160 seat live poker room.
  • A high-limit gaming area with a VIP lounge.
  • A 446 room resort-style hotel complete with indoor pool, exercise facility, full service restaurant and a 2,000 guest concert venue.
  • Six distinctive and diverse dining options, including a 70-seat signature fine dining restaurant, a 24-hour cafe, a 110-seat quick service restaurant and a grab-and-go outlet.
  • "FireKeepers Pit Stop" featuring a car wash, convenience store with various food and beverage items, as well as a place to fill up your gas tank.
  • A Casino gift shop with branded merchandise.
  • An attached multi-level parking garage that will accommodate approximately 2,000 vehicles, surface parking for an additional 400 vehicles and an area for bus and recreational vehicle parking.  
Working and Living in greater Battle Creek (Calhoun County) Michigan
Battle Creek is located in southwestern Michigan, at the union of the Kalamazoo and Battle Creek Rivers. Battle Creek is proud of its rich and varied past. Known in different eras of its history as the Queen City, Health City and the International City, today Battle Creek is the “Cereal City” the “best known city of its size in the county.” As the birthplace of the cereal industry, Battle Creek is known around the world. Battle Creek is home to Kellogg Company International Headquarters and Post Cereal.
If you like water sports, fishing, hunting, hiking, biking, skiing, or snowmobiling you’ll love it here. If you enjoy college or professional sports you’re just about an hour away from Detroit Tigers/Lions, University of Michigan Wolverine or Michigan State University Spartan games.

Below is a description of our excellent benefits:
Comprehensive medical coverage with a broad provider network. FireKeepers Casino Hotel offers Team Members benefits that include medical, dental, vision, 401K, disability, onsite Clinic and life insurance programs. These benefits are available to full-time (working 30 or more hours per week on a regular basis) team members after 30 days of employment. At that time, you may also elect coverage for your dependents including: Your spouse. Provided if your spouse is not employed, or if your spouse is employed and their employer does not offer benefits or if the spouse is self-employed.
Your children up to age 26 (coverage ends at the end of the month of which they turn 26).
Paid Time Off (PTO)
FireKeepers offers a generous paid time off plan, based on length of service and employment status.
Full time Team Members do not have to use their PTO for funerals or jury duty. FireKeepers Casino Hotel provides paid leave for these events.
Bereavement Leave
Team Members may receive up to three (3) paid days off to attend to funeral and personal matters surrounding the death of the following family members: Spouse, child, parents, sibling, grandparent, grandchild.
Annual Evaluations
Team Members can receive an annual wage increase  based on their individual performance.
Corporate Discounts
Several local businesses participate in offering discounts to Team Members discounts are also enjoyed in-house in the restaurants and gift shop, rooms in the hotel, at the box office and at the Pit Stop.
Discretionary Incentive Program
A potential bonus may be paid out to all eligible Team Members based on the property’s overall performance versus budgeted goals.