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Casino Manager - Slots - Kiowa Casino & Hotel

Job ID:

68187 | Gaming Industry Experience Required

Job Title:

Casino Manager - Slots


Kiowa Casino & Hotel


Hobart, Oklahoma 73651
United States

Date Posted:

Jan 10, 2022

Ending Date:

Mar 10, 2022

Type of Position:

Full Time


Casino Tables, Slots, Sports, & Online Gaming

Job Description

The Casino Manager oversees all operating aspects of Kiowa Casinos Hobart, while maximizing profitability of gaming operations in accordance with company goals, objectives, policies, and procedures. Assists in the development and execution of short and long-range casino plans to ensure profit, growth, and the expansion of Kiowa Casinos Hobart amenities and services.


Essential Duties & Responsibilities

  • All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training
  • Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner
  • Development of Kiowa Tribal Team Members
  • Maximize employment opportunities for qualified Kiowa Tribal members
  • Support strategic plans that are developed by Executive Management and the Kiowa Casino Operating Authority (KCOA)
  • Maximize gaming operational profits
  • Review monthly reports and present to the Executive Management, KCOA, and Kiowa Tribal Government, including explanations of variances to budgets
  • Present an annual operating budget for the gaming/hospitality operations for review, discussion, and approval to the Executive Management and the KCOA
  • Present an annual capital budget for the gaming/hospitality operations for review, discussion, and approval to the Executive Management and the KCOA
  • Formulates and recommends gaming operating policies or changes in policies to the Executive Management for review and approval
  • Resolve problems property wide and recommends courses of action to resolve problems that are beyond the scope of Directors
  • Aware of competition and market conditions in and around the surrounding area
  • Initiates and maintains contact with competitor casino General Managers to exchange useful information on gaming activities and known cheaters
  • Promotes the organization in the community and trade associations
  • Ensures departmental compliance with all regulatory guidelines and Minimum Internal Control Standards (MICS)
  • Acts as a liaison with strategic partners
  • Responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating Team Members with concurrence of the COO/GM (Chief Operating Officer/General Manager) and the Director of Human Resources
  • Support the recruitment, selection, individual development, and monitoring of Team Members to ensure Kiowa Casinos maintains a strong succession plan with a strong emphasis on qualified Kiowa Tribal members
  • Responsible for ensuring all Human Resources’ policies are consistently and fairly enforced
  • Ensure consistency in administrative of all Kiowa Casinos’ policies
  • All other duties as assigned
  • Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others


Specifics Required

  • High school diploma or GED required
  • At least 21 years of age
  • Bachelor’s Degree in Management, Business Administration, Finance or related field plus a minimum of three (3) years’ experience in Slot Systems at the Director level or above
  • Proven management experience at the Director level or above, to include a thorough knowledge of Gaming, Marketing, Hospitality and Gaming Regulations in regards to Casino Operations
  • Demonstrated business acumen, to include knowledge in the areas of Accounting, Budgeting, Planning and Strategy
  • Demonstrated understanding of Casino Marketing and Service approaches that result in increased EBITDA and Guest Advocacy


  • Master’s degree in Management, Business Administration, Finance or related field
  • Knowledge of Native American Gaming, ideally in a 24/7/365 environment
  • Knowledge of Security/Surveillance

Skills Required

  • Skill in coordinating, monitoring, developing and implementing related casino gaming functions
  • Skill in assessing staffing, operation and fiscal needs for optimal application
  • Excellent written, verbal, and interpersonal communication skills
  • Strong computer skills in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
  • Excellent analytical and problem solving skills to be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues and be able to utilize constructive conflict to quickly facilitate the integration of diverse thoughts, opinions, and perceptions
  • Skill in building and developing interdepartmental relationships
  • Skill in identifying and resolving operational and staff issues under pressure
  • Skill in reporting, group presentation, and other communications skills

Abilities Required
Ability to impart knowledge and skill, to offer advice and counsel, to empower and enable others to see alternatives, and to foster the professional growth of others

  • Ability to delineate the business performance indicators required to execute market strategies and assess performance relative to these measures
  • Ability to articulate a compelling vision and goals, inspire, empower, and motivate others to achieve them
  • Ability to demonstrate openness to new organizational structures, procedures, and technology. Able to provide visible support for organizational changes needed to improve effectiveness and help others to successfully manage organizational change
  • Ability to bring substantive conflicts and disagreements into the open and resolve them collaboratively, build consensus, and secure optimal resolution of specific issues among multiple parties
  • Ability to identify and pursue new ideas, solutions, methods, or opportunities for increased profit
  • Displays leadership qualities and the ability to serve both internal and external Guests
  • Must be able to develop and manage departmental budget and control labor and expenses
  • Ability to maintain high confidentiality
  • Ability to independently manage multiple tasks in a professional manner
  • Ability to maintain a professional demeanor

Physical Demands

Must be able to communicate using written, oral, and computer methods. Must be able to operate computer equipment (for extended periods of time). The Team Member must be able to lift and/or move up to 50 pounds.

Working Environment

Office, gaming floor, and convention center environment, to include; flashing lights, frequent loud noises, and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile Guests. High volume, direct public contact.

Disclaimer of Conditions of Employment

The above statements are intended to describe the general nature and level of work being performed by those assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of those hired into the role. All Kiowa Casinos’ Team Members are responsible to ensure that their daily functions are in compliance with Kiowa Casinos’ Policies, IGRA, Tribal Policies, State Compact, and Tribal Gaming Regulations. Conditions of employment with Kiowa Casinos include passing a pre-employment drug test, a background investigation to secure a gaming license, and successfully completing a probation period as outlined in Kiowa Casinos’ policy. Candidates for this position will be required to have dependable transportation available to them. If required for a specific position, the selected applicant must maintain a Valid Driver’s License and be insurable on our company’s policy throughout their time of employment with Kiowa Casinos.

Additional Information

Salary & Relocation Negotiable


The Kiowa Tribe broke ground on a new casino yesterday in Hobart, Oklahoma. The Hobart casino will be the fourth Kiowa Casino. Construction is expected to take a year for a grand opening in late 2022.


All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Kiowa Casino & Hotel
198131 Highway 36
Devol, OK  73527
Phone: 580-299-3541
Fax: 580-299-3490

Kiowa Casino and Hotel, located in Devol, OK (just 15 minutes from Wichita Falls, TX off I-44), offers a wide array of popular slot machines, table games, and savory dining options. Our new, modern hotel includes spacious guest rooms with amenities like 43” LED TV’s and Keurig coffee makers, state-of-the-art meeting rooms, fully-equipped business center, gift shop, fitness center, and much more.

The hotel includes 63 guest rooms, 2 meeting rooms, fully equipped business center, retail space and a fitness center.
Kiowa Casino Team Members (our most valuable asset) enjoy competitive salaries and quality benefits, including:
Generous PTO – Earn OVER THREE WEEKS of PTO the very first year | Medical/Dental/Vision Insurance – Quality BC/BS coverage at a greatly reduced rate | FREE Life Insurance – $25,000 Life and AD&D coverage for add’l peace-of-mind | FREE Virtual Visits – Doctors via MDlive available 24/7 for non-emergencies | FREE Air Evacuation – Medical emergency - Fly to the nearest hospital, gratis | FREE EAP Services – 24/7 assistance for emotional, financial & legal issues | FREE Gym Membership – Utilize the Wichita Falls or Lawton YMCA for $0 | FREE Uniforms – Shirts, Pants & Alterations plus non-slip shoes, if required | FREE 401k Matching – If you contribute, we’ll pitch in an add’l percentage | Plus, FREE Meal & Snacks – At Red River (Devol), they’re on us every workday