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Entertainment Coordinator-PT - Mystic Lake Casino Hotel

Job ID:


Job Title:

Entertainment Coordinator-PT


Mystic Lake Casino Hotel


Prior Lake, Minnesota 55372
United States

Date Posted:

Dec 20, 2021

Ending Date:

Feb 16, 2022

Type of Position:

Part Time



Job Description

Job Summary:

Provides superior guest service to all guests, both in person and over the phone. Responsible for sale of gift cards and event tickets via Ticketmaster for onsite shows/events. Completes required organization and preparation of tickets for all events at Mystic Lake. Tracks, compiles, and reports data for specified purchases/comps and events. Assists in the operations of all marketing events, promotions, and entertainment which can include; selling merchandise, ushering, event setup and teardown, meet and greets, and guest relations. Prepare necessary paperwork for Event and Entertainment Representatives for coordination with other departments. Coordinate details with external vendors as directed by the Events/Entertainment Manager and Events/Entertainment Representative. Prepare necessary paperwork related to pre-event reports, post-event reports, and archive folders. Assist with décor planning, setup, and tear down for all Events. Promotes all activities at the casino and answers any questions, as needed.

Budget/Asset Responsibilities:

Conducts daily cash handling and reconciliation of sales. Responsible for securing all entertainment assets and tracking of inventory.

Job Duties:

  1. Sells tickets and gift cards to internal and external guests. Fulfills special requests in relation to concert reservations and ticket distribution. Participates in all entertainment events and assists with marketing events.
  2. Organizes and prepares tickets, access passes, and coupons and arranges/distributes will-call tickets on concert days. Administers reservations for ticket pick up to all entertainment events. Performs data entry related to entertainment events.
  3. Prepares required paperwork/forms (e.g. resumes, informational sheets, payment requests, purchase requisitions, Banquet Event Orders, F&B requirements, etc.) and partners with Event/Entertainment Representatives for coordination with other departments.
  4. Tracks inventory and secures all box office assets.
  5. Assists Events and Entertainment teams by coordinating event logistics, including registration and attendee tracking; presentation and materials; support pre- and post-event evaluations; coordinate talent; and maintain communications with vendors and other casino departments.
  6. Occasional tasks.
  1. Two years of guest service experience.
  2. Sincere interest and passion in the entertainment and events industry.
  3. Proficient computer skills with Microsoft Office.
  4. Indoor and outdoor work (50% / 50%)
  5. Exposure to typical summer temperatures.
  6. On feet or standing 60% of shift.
Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

Please click on Apply Now to submit your Casino Careers resume and you will be directed to our Career Page where you must complete our Employment Application to be considered.

Mystic Lake Casino Hotel
2400 Mystic Lake Blvd
Prior Lake, MN 55372
Phone: 952-496-6919
Fax: 952-233-2852

Mystic Lake Casino located in Prior Lake, MN. Mystic Lake offers 600 luxurious hotel rooms, an indoor atrium pool and seven unique restaurants, including an award-winning buffet. Mystic Lake is conveniently located 25 minutes from downtown Minneapolis, Mall of America and the airport. The 125,000 square foot casino features 4,000 slots and 100 table games.

We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the casino's success.

We reward our team members with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (8 cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership.  In addition, full time team members are eligible for medical and dental insurance, 3 weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement.