Click Link Below to Login:

Order Taker - In Room Dining - Yaamava' Resort & Casino at San Manuel

Job ID:


Job Title:

Order Taker - In Room Dining


Yaamava' Resort & Casino at San Manuel


Highland, California 92346
United States

Date Posted:

May 13, 2022

Ending Date:

Sep 17, 2022

Type of Position:

Full Time


Food and Beverage

Job Description

Under the direction of the Food & Beverage Supervisor, the In-Room Dining Order Taker provides an exceptional guest experience through by interacting one on one with the guests over the phone, taking their orders, and completing transactions while upholding service standards at all times. This position serves as a team player by organizing amenity deliveries, preparing trays and carts for delivery, and organizing the tray retrieval process by maintaining contact with the IRD attendants, supervisors, and culinary team.


Essential Duties & Responsibilities

1. Answers guest’s calls in a timely manner and accurately places their order in the P.O.S. system. Handles all payments & cash transactions as outlined in the department training and procedures manual, inclusive of ensuring that all orders are paid for and received.

2. Assists with preparation of meals on trays and carts in alignment with organizational standards inclusive of Forbes 5 star expectations.

3. Understands and maintains knowledge of all food and beverage items. Accurately describes ordered items to the guest, including ingredients and possible allergens, as outlined in the culinary presentation guide.  Upsells to guests when ordering to include beverages, side dishes and desserts.

4. Maintains stock in all areas. Keeps stations fully stocked with condiments, plastic ware, coffee, etc.

5. Assists team members and guests wherever possible.

6. Performs other duties as assigned to support the efficient operation of the department.



  • High School diploma or GED is required.
  • Minimum of one (1) year experience as a food server in high volume and/or fine dining environment is preferred.
  • Minimum of one (1) year experience in a hotel environment is preferred.
  • Must pass initial and subsequent tests as required by the Food & Beverage department.
  • Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must possess excellent customer service and communications skills.
  • Must be able to maintain service standards in high-pressure situations.
  • Maintain the passion necessary to execute best in class service to every guest.
  • Must be willing to assists team members and guests, as needed.
  • Must be reliable, pleasant and possess a good attitude.
  • Must have a warm, inviting and engaging personality and be comfortable in an entertainment setting.


  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • Must obtain and maintain a current Food Handlers Card.
  • Will be required to obtain and maintain T.I.P.S Certification upon employment.

Yaamava Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Apply Now

Email This Job

Company Information

Please click on the Apply Now button to submit your Casino Careers resume in our database.  If you are redirected to our Company Online Application, it must also be completed for you to be considered.  If an Email Employer button is visible, it enables you to also submit a resume/cover letter.

Yaamava’ Resort & Casino at San Manuel
777 San Manuel Boulevard
Highland, CA 92346
Why you’ll want to work on our Team:
After 35 years, long time Yaamava Resort & Casino at San Manuel employees still love their jobs

Yaamava’ Resort & Casino at San Manuel – San Manuel Casino is now Yaamava’ Resort & Casino at San Manuel.

We are located just 60 minutes from downtown Los Angeles in the city of Highland, CA, Our gaming resort is owned and operated by the San Manuel Entertainment Authority. 
Phase 1 of our expansion opened July 24 with an expanded casino space offering more than 6,500 slots, five high-limit gaming rooms, live entertainment, a full array of dining options which include The Pines Modern Steakhouse, the Hong Bao Kitchen, Just Barbeque, the Serrano Vista Cafe, Rock & Brews, the Chingon Kitchen, Quick Bikes, the Big Mo’ Cafe, the TuTu’s Food Court and six cocktail lounges and bars.

Our luxury resort features a 17-floor hotel tower with 432 guest rooms and suites, an elevated pool deck experience, a lavish full-service spa and salon, expanded dining options, convenient 24-hour in-room dining. Our gaming resort offers sweeping views of the San Bernardino Mountains.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us.

Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. 

We value our employees and offer a comprehensive Benefits Program:
Apply today to join our team!