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Director Of IT Operations - Yaamava' Resort & Casino at San Manuel

Job ID:


Job Title:

Director Of IT Operations


Yaamava' Resort & Casino at San Manuel


Highland, California 92346
United States

Date Posted:

Aug 31, 2021

Ending Date:

Nov 26, 2021

Type of Position:

Full Time


Information Technology

Job Description

San Manuel Band of Mission Indians and Casino, located in Highland CA, is looking for a Director IT Operations in a dynamic 24-hour service environment. The Director IT Operations is responsible for the effective and efficient operational support of all third party and internally managed IT systems used to support all business processes across the enterprise. This individual is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. As a member of the IT leadership team, this role contributes to the development and execution of the technology strategy. It ensures its alignment with the enterprise's IT and business strategy, and the delivery of capabilities required to achieve Tribal and business success.


Essential Duties & Responsibilities

  • Provides onsite oversight for the operations and support of IT systems that fulfill the needs of the business.

  • Fosters a business-oriented culture and mindset driven by continual service improvement techniques.

  • Leads the development of the operations aspects of the IIT strategy and roadmap, and ensures its integration with the broader IT and enterprise strategic plans.  Works with business operations teams to ensure good coordination of IT changes without impacting business processes.

  • Builds and maintains relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities.

  • Develops and controls the IT operations annual operating and capital expenditure budget for IT Operations and manages expenses to stay within plan.

  • Must be able to direct, train, lead and mentor IT Operations team to successfully meet all needs of the business.

  • The director is visible and available at location as they are highly involved in the leadership of the day-to-day IT operations.

  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment.

  • Maintains currency on new technologies and service management practices, and provides direction on what emerging IT operations technologies and methods should be introduced, integrated and assimilated within IT.

  • Supports the IT sourcing strategy, and provides oversight for vendor and partner relationship management.

  • Works with IT leadership team to forecast future skill needs to acquire and develop an IT Operations workforce with the appropriate mix of business knowledge, technical skills and competencies. Work toward a balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient.  Select, train, develop, organize and motivate a highly qualified and effective team, capable of providing optimum staff support for the organization.  The development includes technical abilities as well as leadership and interpersonal skills.

  • Perform other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.



  • Bachelor’s degree in Computer Science, Information Systems, or a related field is required. Master’s degree is preferred.

  • Minimum of ten (10) years of experience in IT with strong technical infrastructure experience is required.

  • Minimum of five (5) years supervisory experience required.

  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of degree requirement.

  • Experience in a Casino or Hospitality environment preferred.

  • Diversified background of technical infrastructure experience and demonstrated project management acumen, excellent vendor management skills, a superior, service-oriented approach IT operations.

  • Recent experience implementing and managing a comprehensive Change Management, Incident, Problem Management, and other ITIL processes.

  • Experience in supporting COTS.

  • Experience in managing infrastructure implementation and support in an owned and colo environment.

  • Ability to communicate and work effectively with all levels of management and technical teams to influence change and facilitate cooperation.

  • Strong analytic and process skills to track and improve organizational efficiency and performance.


  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

  • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

  • ITIL Foundations Certifications required and additional ITIL certification is preferred.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Yaamava’ Resort & Casino at San Manuel
777 San Manuel Boulevard
Highland, CA 92346
Why you’ll want to work on our Team:
After 35 years, long time Yaamava Resort & Casino at San Manuel employees still love their jobs

Yaamava’ Resort & Casino at San Manuel is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

It will open the first phase of its $550 million expansion on July 24 including a new high limit room, restaurant and expanded gaming space. A 17-story hotel will open later this year and an events center early next year. The gaming floor will be expanded to more than 6,500 slot machines from 5,000 and 40 more table games will be added, bringing the total number of tables to 135.

Food & beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!