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Restaurant Manager (West Valley) - Desert Diamond Casinos & Entertainment

Job ID:


Job Title:

Restaurant Manager (West Valley)


Desert Diamond Casinos & Entertainment


Glendale, Arizona 85305
United States

Date Posted:

May 17, 2022

Ending Date:

Aug 01, 2022

Type of Position:

Full Time


Food and Beverage

Job Description

Position Summary:

Under direct supervision of the Senior Food & Beverage Manager, responsible for the overall direction of all restaurant operations. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.


Essential Duties & Responsibilities:
•Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).   
•Knowledge of the laws and regulations governing Food & Beverage. Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld.
•Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes.
•Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls.
•Purchases nonfood and paper supplies; stores, rotates, takes inventory and prepares supplies for the guests.
•Responsible for the opening and closing of the restaurants and bars.
•Responsible general operation of kitchens, dining rooms, bar, concession and guest service.
•Responsible for the hiring, firing, scheduling and training of team members. Responsible for all personnel actions and maintenance of personnel files.
•Responsible for weekly time sheets.
•Ensures all operations meet health and cleanliness standards at all times.
•Coordinates needs of operation with the Senior Food & Beverage Manager.
•Plans and prepares work schedules and assigns team members specific duties.
•Coordinates sales promotion activities and prepares or directs team members, preparing food and beverages.
•Oversees expenditures to ensure that the restaurant outlet stay within budget.
•Orders merchandise or prepare requisitions to replenish nonfood, beverages and paper goods on hand.
•Conducts and reviews monthly inventory, reports inventory results to Senior Food and Beverage Manager along with any transfer documents as needed.
•Responsible for the overall direction, coordination, of the assigned area.
•Conducts training sessions with all team members in the restaurant outlet. Provides training on guest service, food and beverage preparation, food service and food sanitation principles. Trains all team members on Point of Sale (POS) principles.
•Assists in the operation as needed for all events.
•Maintains a good communication with team members and maintains a positive and professional work environment.
•Contributes to a team effort and accomplishes related results as required.
•Performs other duties as required.
•Analyzes member survey results and regular member/guest feedback. Partners with management to identify opportunities for improvement to be addressed with effective training solutions.
•Exemplifies the desired culture and philosophies of the organization.
•Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
•Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
•Model the company standards and lead by example


Minimum Qualifications:

Education and Experience:
Associates Degree plus 5 years restaurant and bar industry experience, 2 of the 5 years must have been in a managerial capacity; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Must be 18 years of age or older. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:


Knowledge, Abilities, Skills, and Certifications:
•Must have management experience at a 4 or 5 Diamond award property with fine dining and/or high volume restaurant business. 
•Knowledge of food and beverage service standards.
•Knowledge of dining and food maintenance operations and guest service.
•Knowledge of all menu items including entrees, side dishes, beverages and desserts.
•Knowledge of POS systems.
•Knowledge of supervisory techniques.
•Knowledge of food maintenance operations and guest service.
•Knowledge of all menu items.
•Knowledge of food and beverage administration operations.
•Knowledge of bar operations.
•Ability to obtain a Food Handlers card.
•Ability to obtain TIPS certification.
•Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public.
•Ability to supervise assigned staff.
•Ability to lift heavy objects repeatedly.
•Ability to service guests in a professional appearance and manner.
•Ability to follow instructions and work in a stressful and busy environment.
•Skill in the use of computers, preferable in a PC, Windows-based operating environment.


Physical Demands:
While performing the duties of this job, the team member regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.


Work Environment:
Work is generally performed in casino setting with exposure to second-hand smoke and a high noise level. Evenings, and/or weekends, holidays work is required.
Extended hours and irregular shifts may be required.

Additional Information

Salary: D.O.E.


All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

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Desert Diamond Casinos & Entertainment

West Valley:

Monday–Friday, 8:00 a.m. to 5:00 p.m. 
Southern Arizona:
Monday–Friday, 8:00 a.m. to 5:00 p.m.

The Desert Diamond Casinos & Entertainment offers a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, the Monsoon Nightclub and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

In 1993, the first Desert Diamond Casino was opened on Nogales Highway. Six years later, a smaller facility opened in Why, Arizona. The third Desert Diamond Casino near Sahuarita was opened in 2001. In 2007, the original casino on Nogales Highway was replaced with a new casino, hotel and convention center complex.  Our newest property, Desert Diamond Casino – West Valley opened in late 2015 and has quickly become one of the Phoenix metropolitan area’s hottest spots.

Desert Diamond Casinos & Entertainment West Valley - located in Glendale, Arizona offers a 35,000 sq. ft. casino.  The property opened in February 2020, offering more than 1,100 slot machines, 380 bingo seats, 36 poker-style tables, and 48 blackjack-style tables.

Food and beverage-wise, the casino offers A massive bar with a second-story mezzanine overlooking the casino floor, a food court, Nineteen 86 Steakhouse, Edge Bar and Winners Sports Bar.

Desert Diamond Casinos & Entertainment Tucson offers over 1,000 slots, a poker room with 8 poker tables and the area's most competitive tournaments, 24 table games including live blackjack, high-stakes bingo and fabulous keno.The hotel located only minutes from the Tucson International Airport includes complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, exercise facilities, coffee bar and lounge.

Desert Diamond Casinos & Entertainment Sahuarita offers hundreds of slots and live blackjack tables. Food & Beverage venues include three restaurants - the Agave Restaurant offering fine dining, the Diamond Buffet and the Diamond Grill, as well as the two cocktail lounges.

Desert Diamond Casinos & Entertainment Why is the perfect rest stop for travelers on their way to Puerto Peñasco (Rocky Point) or making the trek to western Arizona. Guests can play slots at the self-service gas station and fully stocked convenience store.