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Supervisor - Steakhouse - Hard Rock Hotel & Casino Sacramento at Fire Mountain

Job ID:

61776

Job Title:

Supervisor - Steakhouse

Company:

Hard Rock Hotel & Casino Sacramento at Fire Mountain

Location:

Wheatland, California 95692
United States

Date Posted:

Aug 06, 2021

Ending Date:

Nov 19, 2021

Type of Position:

Full Time

Category:

Food and Beverage

Job Description

 The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

 

ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) 
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
- Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
- Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
- Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
- Resolves guest concerns or complaints in order to maintain positive guest relations.
- Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Attend seminars when needed.
- Responsible for cleaning and sanitizing work and public spaces.
- Other duties as assigned.

Requirements

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis) 
This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years dining experience, with a minimum of two years Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.
 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Prior experience in the Gaming industry strongly preferred.
- Prior experience in Tribal Gaming preferred.

 

KNOWLEDGE OF: 
- Pertinent federal, state, and local laws, codes, and regulations.
- Management of a high-volume restaurant, bar, or similar business.
- Standard safety and sanitation practices for food and beverage service.
- Applicable computer systems.
- Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
- Food, food product, food preparation, etc.
- Service, service etiquette, and standard service practices for full-service restaurants.
- Standard safety and sanitation practices for food and beverage service.
- Wines and alcoholic beverages.

 

ABILITY TO: 
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Be flexible to work varying shifts and time schedules as needed.
- Deliver programs which create a service level of excellence for internal and external guests.
- Communicate effectively with all levels of team members and outside contacts.
- Review and comprehend all necessary documentation.
- Act professionally with a constantly changing internal and external environment.
- Monitor and control cash flow and security of assets.
- Link scheduling to customer flow.
- Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
- Maintain bar operations.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of California.

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Hard Rock Hotel & Casino Sacramento at Fire Mountain
3317 Forty Mile Road
Wheatland, CA 95961
Phone:  833-337-3473
Website: https://www.hardrockhotels.com/sacramento


Hard Rock Hotel & Casino Sacramento at Fire Mountain located in beautiful Wheatland, CA, features the latest in live music and entertainment, hospitality, world-class gaming and exceptional cuisine. 

The property is Hard Rock's first Vegas-style casino in California and offers a hotel with 169 guest rooms,which includes 31 suites, a large gaming facility with more than 1,500 slots and 57 table games, including a room filled with Aristocrat’s Lightning Link games and an exclusive Asian gaming room. Dining options include Council Oak Steaks, Fresh Harvest, Hard Rock Cafe, Sòng, Youyu Noodle Bar, and Constant Grind.  

The property includes signature brand amenities like the Sound of Your Stay® in-room music program, a Rock Shop® and a Body Rock® fitness center. Additionally, the project marks a historic partnership between two Native American Tribes – The Seminole Tribe of Florida, owners of Hard Rock International, and Enterprise Rancheria.

Owners of the Hard Rock Hotel & Casino Sacramento at Fire Mountain property, the Estom Yumeka Maidu Tribe of the Enterprise Rancheria is a sovereign Native American Nation offering diverse tribal government services and programs that improve the quality of life for its some 1,000 tribal citizens and surrounding communities in Northern California.