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Systems Specialist, Database Marketing - San Manuel Casino

Job ID:


Job Title:

Systems Specialist, Database Marketing


San Manuel Casino


Highland, California 92346
United States

Date Posted:

Apr 15, 2021

Ending Date:

Jul 23, 2021

Type of Position:

Full Time



Job Description

Under the direction of the Database Marketing Supervisor, the Systems Specialist will be responsible for leading the optimization, the loading and the tracking of redemptions of all casino offers in database marketing systems. They will be the point person on adoption of new database marketing systems.


Essential Duties & Responsibilities

  • Create tracking mechanisms such as coupons and barcodes in the player tracking system for onsite, offsite and virtual offers.
  • Import patrons with completely accuracy into designated segmentations for the activation of offers.
  • Generate redemption, issuance and status reports from the source systems as needed.
  • Be on call for any issues re: the loading of offers into systems and accounts.
  • Troubleshoot patron offers and communicate those findings to key stakeholders.
  • Create, maintain and archive promotions in the player kiosks for direct mail and email campaigns. 
  • Be the subject matter expert for database marketing systems, including, but not limited to the player tracking system and player kiosks.
  • Lead the integration of all required database marketing systems data into the data warehouse, working with the data services team.
  • Assist with data stewardship to ensure that all data input is accurate.
  • Recommend improved processes to improve operational efficiencies and redemptions of offers.  
  • Perform other duties as assigned.



  • Must be at least 21 years of age.
  • Bachelor’s degree required or equivalent years of experience. Computer Science preferred.  
  • Systems experience, preferably loyalty and gaming.
  • Must be able to work in fast paced, high performance environment with tight deadlines.
  • Exceptional attention to detail is required.
  • Ability to self-manage project based upon defined timelines and variable outcomes required.
  • Preferred experience in working with relational databases preferred.
  • Excellent written and communication skills.
  • Must have typing and computer experience preferably knowledge of Microsoft Word, Excel, and Outlook
  • Ability to maintain a positive attitude when dealing with stressful situations.
  • Must be self-directing, self-motivated and able to work independently.


  • Must possess a valid driver’s license with acceptable driving record as determined by the company’s insurance carrier.
  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

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San Manuel Casino
777 San Manuel Boulevard
Highland, CA 92346

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!