Tribal Lottery Guest Services Supervisor - Emerald Queen Hotel & Casinos
Tribal Lottery Guest Services Supervisor
Emerald Queen Hotel & Casinos
Fife, Washington 98424
Apr 08, 2021
Jun 15, 2021
Type of Position:
The TLGS Supervisor is responsible for supervising the TLGS Clerks and assists with training of new staff. Additional duties include ensuring the TLGS staff adheres to all department and casino policies and procedures while protecting the integrity of the player database, provides superior guest service by assisting guests with questions, issues or disputes. Also assists with entering player information into tracking system for comp purposes when needed. Performs additional job related duties as assigned by the department manager.
GAMING INDUSTRY EXPERIENCE IS PREFERRED
- High School Diploma or GED equivalent required
Experience & Requirements:
- Two years of customer service experience in a lead or above capacity; casino experience is preferred
- Working knowledge of MS Office Suite
- Additional education/experience may substitute for the minimum requirements of the position
- Must have the ability to sit and stand for extended lengths of time
- Good manual finger dexterity for operation of personal computer
- Must be able to bend, reach, squat and lift 25 pounds
- Must be able to tolerate a smoke filled environment
- Must be able to pass a pre-employment drug screen
- Upon offer must obtain a Class IIIA Gaming License ($273 - $335)
- Must be able to work all scheduled shifts to include day, swing, graveyard and holidays
Salary: $20.09 Per Hour
All applicants must be able to demonstrate their US work authorization during the employment verification process.
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Emerald Queen Casino & Hotel
2920 East R Street
Tacoma, WA 98404
Web Site: http://emeraldqueen.com/ourcasinos/tacoma
***Click Here to see our beautiful location!***
5700 Pacific Highway East
Fife, WA 98424
Phone: (888) 831-7655
Web Site: http://emeraldqueen.com/ourcasinos/fife
Emerald Queen Casino & Hotel in Tacoma features Las Vegas style gaming including 54 Table Games including Let It Ride, Blackjack, Spanish 21, Fortune Pai Gow, Craps and Roulette. This property also has 1,640 video slots, including Progressive Jackpot machines.
Dining options include our International Restaurant & Buffet, Asian Café and the Palace Deli. Guests can enjoy nationally acclaimed entertainers and comedians and live professional boxing events in our Showroom. Local entertainment is offered nightly in the Bridge Nightclub which hosts local bands every Friday and Saturday night with music selections from country, rock, oldies, to jazz and top 40 with popular local DJ's.
The Emerald Queen Hotel & Casino in Fife features 104 hotel rooms and 2,060 video slot and Progressive Jackpot machines. Dining options include our award winning Tatoosh Grill, the Pacific Rim Buffet and Paradise Deli. The property also has a guest gift shop, casino shuttle bus to transport guests to and from both casino locations and an outdoor pool for hotel guests.