Click Link Below to Login:

Tribal Lottery Guest Services Supervisor - Emerald Queen Hotel & Casinos

Job ID:

60293

Job Title:

Tribal Lottery Guest Services Supervisor

Company:

Emerald Queen Hotel & Casinos

Location:

Fife, Washington 98424
United States

Date Posted:

Apr 08, 2021

Ending Date:

Jun 15, 2021

Type of Position:

Full Time

Category:

Marketing

Job Description

The TLGS Supervisor is responsible for supervising the TLGS Clerks and assists with training of new staff. Additional duties include ensuring the TLGS staff adheres to all department and casino policies and procedures while protecting the integrity of the player database, provides superior guest service by assisting guests with questions, issues or disputes. Also assists with entering player information into tracking system for comp purposes when needed. Performs additional job related duties as assigned by the department manager. 

Requirements

GAMING INDUSTRY EXPERIENCE IS PREFERRED

Education:

  • High School Diploma or GED equivalent required

Experience & Requirements:

  • Two years of customer service experience in a lead or above capacity; casino experience is preferred
  • Working knowledge of MS Office Suite
  • Additional education/experience may substitute for the minimum requirements of the position

Physical Requirements:

  • Must have the ability to sit and stand for extended lengths of time
  • Good manual finger dexterity for operation of personal computer 
  • Must be able to bend, reach, squat and lift 25 pounds
  • Must be able to tolerate a smoke filled environment

Additional Requirements:

  • Must be able to pass a pre-employment drug screen
  • Upon offer must obtain a Class IIIA Gaming License ($273 - $335)
  • Must be able to work all scheduled shifts to include day, swing, graveyard and holidays
Additional Information

Salary: $20.09 Per Hour

 

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Apply Now

Email This Job

Company Information

Please click on the Apply Now button to submit your Casino Careers resume in our database.  If you are redirected to our Company Online Application, it must also be completed for you to be considered.  You may also submit a resume/cover letter if an Email Employer button is visible.

Emerald Queen Casino & Hotel
2920 East R Street
Tacoma, WA 98404
Phone: 253-594-7777
Web Site:  http://emeraldqueen.com/ourcasinos/tacoma 
***
Click Here to see our beautiful location!***
 
Emerald Queen Hotel & Casino
5700 Pacific Highway East
Fife, WA 98424
Phone: (888) 831-7655
Web Site: http://emeraldqueen.com/ourcasinos/fife
 
Both establishments of the Emerald Queen Hotel & Casinos are located between Seattle and Olympia, Washington. The main casino is located in Tacoma and the second casino is in Fife.

Emerald Queen Casino & Hotel in Tacoma features Las Vegas style gaming including 54 Table Games including Let It Ride, Blackjack, Spanish 21, Fortune Pai Gow, Craps and Roulette. This property also has 1,640 video slots, including Progressive Jackpot machines.

Dining options include our International Restaurant & Buffet, Asian Café and the Palace Deli. Guests can enjoy nationally acclaimed entertainers and comedians and live professional boxing events in our Showroom. Local entertainment is offered nightly in the Bridge Nightclub which hosts local bands every Friday and Saturday night with music selections from country, rock, oldies, to jazz and top 40 with popular local DJ's.

The Emerald Queen Hotel & Casino in Fife features 104 hotel rooms and 2,060 video slot and Progressive Jackpot machines. Dining options include our award winning Tatoosh Grill, the Pacific Rim Buffet and Paradise Deli. The property also has a guest gift shop, casino shuttle bus to transport guests to and from both casino locations and an outdoor pool for hotel guests.