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Deputy Chief of Staff to the Members at Large - San Manuel Casino

Job ID:


Job Title:

Deputy Chief of Staff to the Members at Large


San Manuel Casino


Highland, California 92346
United States

Date Posted:

Mar 31, 2021

Ending Date:

Jun 14, 2021

Type of Position:

Full Time


Community & Government Relations

Job Description

Reporting to the Chief of Staff, the Deputy Chief of Staff to the Members at Large will maximize the Members at Larges’ effectiveness and efficiency. In this hands-on role, the Deputy leads administrative efforts in support of operational activities stemming from day to day enterprise demands and other standard reporting, in order to support the continued rapid enterprise growth in respect to the Tribe and advancement of “Tribe First, Tribe Led” culture. For this role, one must possess the ability to manage complex assignments seamlessly and critically, by serving as a trusted sounding board to the Chief of Staff (COS) through thoughtful counsel as needed, in support of the Members at Large. A successful Deputy offers a combination of astute awareness, foresight, focus and flexibility. Working in collaboration with the COS, the Deputy will directly capture, catalogue, analyze and disseminate key information to facilitate communication to achieve the Business Committee members’ desired outcomes on key Tribal strategies and initiatives. The ideal candidate will be adept at showing situational adaptability, planning, and aligning of complex schedules and strong diplomatic interpersonal skills. The Deputy Chief of Staff to the Members at Large collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values and “Tribe First, Tribe Led” mindset.


Essential Duties & Responsibilities

  • Liaises and coordinates with key stakeholders by focusing on prioritizing time, sustaining information flow, and calibrating to ensure decision-making processes are more effective, including key strategic priorities.
  • Prioritizes and maps calendar/time commitments against broader priorities, mapping stakeholder network and developing engagement plan against strategic priorities, and drafting responses as necessary by filtering external information coming into the office to reinforce the achievement of key milestone completions in a timely manner.
  • Keeps abreast of Tribal initiatives by serving as an air traffic controller or “first alert system” by regularly providing updates and apprising urgent matters and management’s plans of action to resolve for the Members at Large by working closely with the Administrative Assistant to the Members at Large and Chief of Staff.
  • Supports the culture pillar by coordinating efforts between different committees, boards and working groups. 
  • Drafts presentations and briefs for meetings and/or engagements with key internal and external stakeholders, while remaining informed of any upcoming commitments and obligations for the Members at Large.
  • Creates first drafts of emails, letters, talking points, etc. for the Members at Large, coordinates special projects, supports Board and/or committee material preparation, and develops engagement plan with financial partners.
  • Interprets, manages, and analyzes research data in order to provide concise and holistic results that enables the Treasure to formulate an opinion.
  • Attends meetings with the Members at Large and captures major takeaways, serving as an effective liaison by ensuring action items from the meeting are executed, in addition to identifying and connecting work streams that may remain within silos. Communicates with other DCOS and administrative staff to ensure visibility and collaboration of Members at Larges priorities.
  • Ensures and facilitates the Members at Large’s preparedness in advance of their attendance and participation for meetings, community functions and special events by integrating their preferences, values, individual style and leadership roles to ensure that the meeting objectives are realistic, the team is well-prepared, and that action items/ next steps are documented and tracked.
  • Assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to public health emergencies.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.




  • High School Diploma or GED required.
  • Bachelor’s Degree preferred.
  • A minimum of ten (10) years of relevant career level experience including at least five (5) years of management experience in complex government organizations or commercial enterprises; experience in Tribal environment preferred.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
  • Experienced at effectively working with board and executive level colleagues on assignments of highly delicate and demanding natures, requiring great skill.
  • Possesses strategic agility by anticipating future consequences and trends accurately, in addition to articulating credible visions of possibility and likelihoods accurately.
  • Possesses extensive knowledge and understanding of Tribal operations and/or government processes.
  • Experienced analyzing trends and providing conclusions, recommendations and summaries for executives. 
  • Focuses on delivering results and continuous improvement beyond expectations through their deep understanding of operational and process improvements that impact the quality and execution of projects by setting new goals for himself/herself and the team.
  • Ability to identify and articulate the necessary processes to achieve projects efficiently and effectively.
  • Demonstrates the ability to plan and prioritize objectives and goals by organizing work appropriately to meet and exceed goals through strong organizational and time management skills.
  • Ability to use rigorous logic and methods to solve problems with effective solutions.
  • Ability to think ahead and detect problems or inefficiencies before they arise.
  • Demonstrates cross-functional awareness to successfully partner and build constructive and effective relationships with internal stakeholders in all disciplines, with an ability to maneuver through challenging situations.
  • Holds self and others to the highest standards of integrity, selflessness, sound judgment and performance.
  • Empowers staff by establishing a work environment filled with trust and respect.
  • Fosters and models the way for a positive, “roll-up-your-sleeves” team player mindset.
  • Adapts quickly and professionally to changing priorities in a fast-paced environment and remains accessible and responsive to Business Committee members, including off hours as needed.
  • Possesses a solid track record of collaborative and inspirational leadership with the ability to influence others into action and to think creatively about solutions.
  • Holds expert-level project management skills with a strong attention to detail, effective time management, prioritization, benchmarking, and troubleshooting.  
  • Displays exceptional communication skills across all mediums and displays a highest level of accountability and the ability to diplomatically give and receive constructive criticism.
  • Possesses emotional stability, resilience, superior interpersonal skills with professional awareness and nimbleness to adapt to personalities and preferences.
  • Treats confidential information with caution, discretion and tact.


  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.


As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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San Manuel Casino
777 San Manuel Boulevard
Highland, CA 92346

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!