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Bell Person - Fantasy Springs Resort Casino

Job ID:


Job Title:

Bell Person


Fantasy Springs Resort Casino


Indio, California 92203
United States

Date Posted:

Dec 13, 2021

Ending Date:

Feb 16, 2022

Type of Position:

Full Time


Hotel Operations

Job Description


Greet & assist guests with baggage while checking in/out of the Hotel. Provide ongoing services to guests as requested. To ensure & provide a safe & healthy environment for both our guests & fellow colleagues. The Bell Person provides support, knowledge, and assistance as needed in all areas of customer service.

Essential Duties and Responsibilities Include:

  • Assist with all aspects of guest services and present a positive impression of the establishment.
  • Provide information and service to guest and in the absence of a concierge.
  • Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
  • Communicate information between shifts to ensure job thoroughness to meet department objectives.
  • Assist in the training of new Bellman and job duties and procedures.
  • Receive and store guest luggage in an orderly manner.
  • Able to use electronic communication devices.
  • Respect and protect guest privacy.
  • Maintain the upkeep of equipment.
  • Must be able to multitask.
  • May be required work overtime.

This position is not limited to those duties listed in the job description.


Supervisory Responsibilities:
This position does not have supervisory responsibilities.

  • Must be at least 18 years of age.
  • Must be fluent in English with regard to oral and written communication.
  • Comfortable in customer service and multi-tasking is extremely important in this position.
  • Employee must occasionally lift and/or move up to 45 pounds.

The following Competencies are Required:

  • Education High School diploma or general education degree (GED) is required; or one to three years related experience and/or training; or equivalent combination of education and experience.
  • QualificationsTo perform this job successfully, The Bellman must be able to perform each individual job duty satisfactorily.
  • Customer Service Fantasy Springs Resort Casino is an organization in the hospitality industry. As such, the ability to conduct business in a positive and friendly manner both with guests and staff and within negative situations is a requirement of the position.
  • Communication The Bellman must be competent in oral and written communication and reading comprehension using the English language; bi-lingual ability in Spanish is a plus.
  • Task management Must be able to handle multiple tasks of varying priority and deadlines simultaneously.
  • Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
  • Computer Skills Proficient in the Microsoft Operating System, MS Word, Excel, and Outlook.
  • Ethics The Bellman must honor all applicable laws regarding discrimination prohibitions, such as but not limited to discrimination based on race, gender, sexual preference, age, nationality and creed.
  • Organizational Support Follows policies and procedures of the organization. Performs job functions in a manner consistent with organizations goals and values.
  • Dependability Follows instructions, responds to management direction. May be required to work overtime as needed. Arrives at work and appointments consistently and on time. Ensures work responsibilities are covered when absent.
  • Health and Hygiene Must be dressed in the appropriate uniform. Hair presented in a professional manner and free of any unpleasant odors.

Physical Demands:

  • The Bellman are frequently required to stand for 8 hours or more, use hands to finger, handle, or feel, as well as speak and hear.
  • Employee may be required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl.
  • Employee must occasionally lift and/or move up to 45 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
Employees will work in the public area. Employees may encounter some second hand smoke from the hotel smoking floors and/or casino floor.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

Additional Information

All applicants must be able to desmostrate their US work authorization during the employment verification process.

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Fantasy Springs Resort Casino
Cabazon Band of Mission Indians

84-245 Indio Springs Parkway
Indio, CA 92203-3499
Fax: (760) 238-5621

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Mission Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.
Fantasy Springs Resort Casino offers 2,000 slot and video poker machines, Bingo and 40 table games, which include Blackjack, Mini-Baccarat, California Craps, Jackpot Pai Gow, and Spanish 21.
The Resort offers 250 luxurious rooms with spectacular mountain views. Food and beverage venues include fine dining in The Bistro and casual dining or cocktails in JOY Asian Cuisine, POM, The Fresh Grill Buffet, The Pizza Kitchen, Lique , LIT bar & lounge, and the 12th Floor Cocktail Lounge & Wine Bar. 
Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, a masterpiece with unique elevations and water features that is open for public play.