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Slot Technician 3 - Potawatomi Hotel & Casino

Job ID:


Job Title:

Slot Technician 3


Potawatomi Hotel & Casino


Milwaukee, Wisconsin 53233
United States

Date Posted:

Mar 03, 2021

Ending Date:

Jun 04, 2021

Type of Position:

Full Time


Casino Tables, Slots, Sports, & Online Gaming

Job Description

In this fast-paced, high-energy environment where great guest service is essential, how do we ensure that our guests are happy with our service and enjoy their slots playing experience? As a Slot Performance Technician 3, you will move, install, convert, and perform initial set-up and verification of slot machines. 


While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.     


Principal Duties and Responsibilities (*Essential Functions)

  • *Move, install, convert, and perform initial set-up and verification of slot machines and signage.
  • *Perform initial install of slot accounting system components and communication and peripheral devices such as progressive controllers.
  • *Perform signature verifications of software.
  • *Break down, relocate, and set up of machines, stands, and signs.
  • *Perform slot machine RAM clears/key chips and set-up of options as needed.
  • *Access, read, and interpret Probability Accounting Report (PAR) sheets, GLI Certification Letters, and associated paperwork.
  • *Maintain slot machine install documents.
  • *Oversee projects and provide project status updates to management.
  • *Update firmware on Bill Validator (BV) and printers as needed for gaming machines.
  • *Complete Soft Count Bill Acceptor (cashbox) Replacement forms and retrieve empty locked cashboxes for technicians to complete cashbox replacements.
  • Assist in ensuring machine integrity when jackpots occur and at other times as requested. 
  • Maintain knowledge and ensure full compliance of gaming laws (federal, tribal, and state) and attendant regulations. 
  • Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
  • Perform other duties as assigned.



  • High School diploma or equivalent and 2 years of experience as a Slot Technician or 3 years of related technician experience in a department of similar size are required.  A related Associate’s Degree or technical certification can take the place of 1 year of related technical experience.
  • Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office.
  • The ability to demonstrate basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and fractions.
  • The ability to interpret and follow instructions from technical manuals.
  • The ability to maintain discretion in handling confidential information. 
  • The ability to interact with guests and team members in a professional manner.
  • The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  • While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance.  Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor the noise level increases. The facility is not smoke free.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

Additional Information

Salary:  $19.67 Hourly


All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Potawatomi Hotel & Casino
1721 W. Canal Street
Milwaukee, WI 53233
Phone: 1-800-PAYSBIG
Web Site: 

Potawatomi Hotel & Casino, located in downtown Milwaukee, WI. is one of two casinos owned and operated by the Forest County Potawatomi Community.

With 100 table games, 3,000 slot machines, a 1,440-seat Bingo Hall, Poker Room and Off-Track Betting Room, the Casino offers thrilling action 24/7. The Casino also has a 500-seat theater, seven unique restaurants and over 60,000 square feet of banquet space. Plus, our new 19-story, 500-room hotel is now open. 
Must be at least 18 years of age to apply. We support a safe, healthy and drug-free work environment through background checks and pre-employment drug testing.

As authorized by Federal Law, Forest County Potawatomi Community reserves the right to exercise preference for qualified Tribal/Indian members in connection with all job postings.
We like to reward and recognize team members for a job well done. So, we offer some awesome perks, like festival tickets, tickets to sporting events and more, as well as team member-only amenities, including our on-site dining area and fitness center.

Check out all of the benefits we offer:
-  Medical
-  Dental
-  Vision  
-  Prescription
-  Basic Life 
-  Short Term Disability
-  Flexible Spending Account
-  Free On-site Workplace Health Clinic
-  Employee Assistance Program
-  401K Retirement Services
-  Competitive Wages
-  Paid time off
-  Free parking
-  Free uniforms
-  Wellness Program
-  Free 24 hour Fitness Center
-  Free or discounted tickets to area attractions, festivals and events
-  Guest Service Award program
-  Paid training and advancement opportunities
-  Team member appreciation events ...and much more!