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Security Observer - Emerald Queen Hotel & Casinos

Job ID:


Job Title:

Security Observer


Emerald Queen Hotel & Casinos


Fife, Washington 98424
United States

Date Posted:

May 17, 2022

Ending Date:

Aug 20, 2022

Type of Position:

Full Time



Job Description

Job Purpose:  The purpose of this position is to perform security observing work in the Tacoma Hotel   by monitoring the premises, by using CCTV or DVR equipment, creating a safe, friendly environment for guests and employees.   


Knowledge of: basic security procedures; understanding of parking lot and parking garage operations; and surveillance equipment.


Skills in: basic report writing techniques; use and operation of a two way radio and communicating effectively with guests and patrons of various cultural and ethnic backgrounds.


Ability to: learn and demonstrate all required trainings which include various take down methods; observe, patrol, and inspect parking garage and parking lot areas on foot and using CCTV or DVR for surveillance purposes in observation room; ensure a safe work environment for guests and casino employees; observe and report violations of established policies and procedures or illegal criminal activity; accurately complete incident statements that are grammatically correct and error free; communicate effectively in writing and verbally to casino patrons having a diverse cultural and ethnic background; prepare written incident reports and interview witnesses; deal tactfully and professionally with casino guests; respond to emergencies and inquiries and provide assistance when necessary; attend required training programs on a routine basis; provide escort services to patrons and employees; safeguard facilities, equipment, and assets of the casino; safely operate security vehicles in the parking lot areas or on a designated driving route; enforce security department policies and procedures; deal tactfully and professionally with guests and employees at all times; assist other Security Officer staff and Casino employees; work in a crowded work environment; and represent the Security Department in a professional manner at all times at any assigned area.



  • High School Diploma or GED equivalent required

Experience & Requirements:

  • Previous Security experience is required
  • Must have excellent communication and guest relation skills
  • Basic report writing skills is required
  • Must have a valid Washington State Driver's License with a good driving record and be able to provide a current driving abstract with the ability ti be insured and bonded
  • Additional education or related experience may substitute for the minimum requirements of this position

Physical Requirements:

  • Must be able to stand for longer than 8 hours
  • Must be able to maintain a high level on concentration
  • The ability to lift up to 75 pounds
  • Mobility to climb stairs on a routine basis
  • Must be able to tolerate a smoke filled environment

Additional Requirements:

  • Must be able to pass a pre-employment drug screen
  • Upon offer must obtain a Class IIIA Gaming License ($273 - 335)
  • Must be able to work all scheduled shifts to include day, swing, graveyard and holidays
Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Washington.

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Company Information

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Emerald Queen Casino & Hotel
2920 East R Street
Tacoma, WA 98404
Phone: 253-594-7777
Web Site: 
Click Here to see our beautiful location!***
Emerald Queen Hotel & Casino
5700 Pacific Highway East
Fife, WA 98424
Phone: (888) 831-7655
Web Site:
Both establishments of the Emerald Queen Hotel & Casinos are located between Seattle and Olympia, Washington. The main casino is located in Tacoma and the second casino is in Fife.

Emerald Queen Casino & Hotel in Tacoma features Las Vegas style gaming including 54 Table Games including Let It Ride, Blackjack, Spanish 21, Fortune Pai Gow, Craps and Roulette. This property also has 1,640 video slots, including Progressive Jackpot machines.

Dining options include our International Restaurant & Buffet, Asian Café and the Palace Deli. Guests can enjoy nationally acclaimed entertainers and comedians and live professional boxing events in our Showroom. Local entertainment is offered nightly in the Bridge Nightclub which hosts local bands every Friday and Saturday night with music selections from country, rock, oldies, to jazz and top 40 with popular local DJ's.

The Emerald Queen Hotel & Casino in Fife features 104 hotel rooms and 2,060 video slot and Progressive Jackpot machines. Dining options include our award winning Tatoosh Grill, the Pacific Rim Buffet and Paradise Deli. The property also has a guest gift shop, casino shuttle bus to transport guests to and from both casino locations and an outdoor pool for hotel guests.