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Room Service Cashier - Agua Caliente Casinos

Job ID:


Job Title:

Room Service Cashier


Agua Caliente Casinos


Rancho Mirage, California 92270
United States

Date Posted:

Feb 16, 2021

Ending Date:

May 15, 2021

Type of Position:

Full Time


Food and Beverage

Job Description

Job Description Summary

Responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to our guests.


Essential Duties and Responsibilities (other duties may be assigned):

  • Takes room service orders over the telephone and repeat order to ensure accuracy and relays orders to the kitchen maintains great phone etiquette and professionalism.
  • Has a full working knowledge of the menu, specials, beverage and wine lists; up sell and suggestive selling.
  • Follows the correct sequence of room service set up at all times.
  • Maintains condiments, carts, hot boxes and all F&B room service supplies during shift.
  • Answers questions, and makes suggestions regarding food service.
  • Sets up table and serves food from cart or leaves cart using table linens depending on the specific order,
  • Responds to requests for additional food or drink service.
  • Creates a lasting, positive impression for the Agua Caliente Casino Resort, Hotel, Spa.
  • Accommodates our guests needs by giving fast and prompt service. (We guarantee 30-minute delivery time)
  • Checks bill for accuracy before presenting to guest.
  • Remains up-to-date on casino events and hours of operation for all outlets.
  • May perform duties in all food and beverage areas at the direction of the Beverage Supervisor or above.


Supervisory Responsibilities



Access to Sensitive Areas and Information

As allowed per ACGC Access Matrix


Signatory Ability 





Required Education and/or Experience

  • 2 years minimum of related experience in full service Hotel
  • Preferred previous food service experience to include: 4 diamond hotel room service, fine dining, wine service, and table side service.
  • Possess a Riverside County Department of Environmental Health Food Handlers Certificate within 30 days of hire.
  • Good customer service skills; ability to communicate effectively with others in English

Working Conditions/Physical Demands

To perform this job successfully, the individual must me able to stand, move and work throughout the property, including walking up to 1 ½ mile, climbing stairs and standing for extended periods of time.  Also, may be subjected to a smoke filled environment.


The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to:  a computer keyboard, calculator, general office equipment and multi-line telephone.

Additional Information

Salary: $14.50 Hourly


All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Agua Caliente Casinos
Rancho Mirage • Palm Springs • Cathedral City, CA

Agua Caliente Casinos are owned and operated by the Agua Caliente Band of Cahuilla Indians, which also owns the world-famous Indian Canyons and Tahquitz Canyon hiking trails, and Indian Canyons Golf Resort.

Agua Caliente Casino Resort Spa, a four-diamond resort in Rancho Mirage, and Spa Resort Casino in downtown Palm Springs offer the hottest slots, a variety of table games, and high-limit gaming, plus fine dining, shopping, relaxing spas and luxurious hotel rooms, all in a gorgeous resort setting.

Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.

Spa Resort Casino is located in the heart of downtown Palm Springs, California. The resort’s boutique hotel offers 229 newly remodeled guest rooms, and the world-famous Spa which offers natural hot mineral springs. Spa Resort Casino also offers the best in gaming with slots, table games and a private high-limit gaming room. The property features fine dining, live entertainment and dancing, all just steps away from the downtown shops and restaurants that make Palm Springs one of the America’s most adored resorts.

Agua Caliente Cathedral City is slated to open in the fall of 2020. The gaming floor will have 536 slot machines and 8 table games. The casino features several food and beverage venues, 360 Sports Cathedral City, Café One Eleven, and the classic coffee-house, Java Caliente which is open 24 hours a day.

The Agave Caliente Tequila Bar, which is attached to the 12,000-square-foot outdoor entertainment pavilion known as Agua Caliente Pavilion, overlooks the mountainous desert landscape. The Pavilion will host reoccurring live entertainment and events, and can be reserved year-round for private parties, weddings, charitable functions, etc.