Dual Rate Table Games Service Supervisor **Relocation and Hiring Bonus** - Harrah's Cherokee Casino Resort
Job ID:
57974 | Gaming Industry Experience Required
Job Title:
Dual Rate Table Games Service Supervisor **Relocation and Hiring Bonus**
Company:
Harrah's Cherokee Casino Resort
Location:
Cherokee, North Carolina 28719
United States
Date Posted:
Jan 06, 2021
Ending Date:
Apr 04, 2021
Type of Position:
Full Time
Category:
Casino Tables, Slots, Sports, & Online Gaming
The Dual Rate Table Games Service Supervisor performs the functions of Table Games Supervisor and Dealer based upon business needs of the casino. Accurately administer and oversee the operations of an assigned area in compliance with casino regulations and procedures. Create strong relationships with guests.
When assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervise the operation of assigned Poker games to ensure integrity and customer satisfaction.
Job Essential Duties and Responsibilities
Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication
Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company
Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel
Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures
Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance
Participate and provide recommendations in the hiring, performance evaluation, and termination processes
Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff
Prepare and coordinate the periodical performance review of assigned personnel
Alert Casino Manager to potential safety problems
Maintain key security
Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area
Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate
Change cards/dice
Open and close games
Verify fill slips, credit slips, and markers pertaining to games in the assigned area
Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager
Ensure dealers are delivering the highest quality of guest service
Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests
Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary
Assure guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees
Ensure that team members clearly understand and are held accountable for their performance expectations
Prepare and coordinate the periodical performance review of assigned personnel
Demonstrate excellent facilitator skills in resolving conflicts between different points of view
Manage labor, supplies and other expense items in a manner consistent with company strategy
Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws and table games and poker regulations
When assigned to the Poker Room, is responsible to assist department management in the efficient operation of all Poker tables including accounting and administrative functions
Answer all requests of customers, or contact higher authority to do so
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
GAMING INDUSTRY EXPERIENCE IS REQUIRED
Minimum Qualifications
High School diploma or GED required
BSBA degree from an accredited educational institution preferred
Six months experience as a trained and certified Table Games Dealer required
Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) required
Must possess excellent customer relations, leadership and communication skills
Documented ability to comply with regulatory issues and follow detailed procedures
Demonstrated high levels of Spotlight service skills on a consistent basis
Neat, professional appearance with excellent personal hygiene
Documented teamwork behaviors and attitudes
Documented supervisory and leadership skills
Excellent oral and written communication skills
Extensive knowledge of casino rules, regulations, and Internal Control Procedures
Strong interpersonal skills (including handling volatile situations)
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Ability to learn required interaction with CMS and Caesars Rewards systems
Physical, Mental and Environmental Demands
Must be able to be physically mobile with reasonable accommodations
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to stoop, bend, reach, kneel, twist, and grip items while working at assigned area
Must be able to operate in a mentally and physically stressful situation
Must be able to stand for long extended periods of time
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays
$1,500 Relocation ~ $1,500 Hiring Bonus
Click Here to see our beautiful location
All applicants must be able to demonstrate their US work authorization during the employment verification process.
Please click on the Apply Now button to submit your Casino Careers resume. You’ll be redirected to our company Employment Application which must also be completed.
Harrah's Cherokee Casino Resort
777 Casino Drive
Cherokee, NC 28719
Phone: 828-497-7777
https://www.caesars.com/harrahs-cherokee
Harrah's Cherokee Casino Resort is located in the heart of the Great Smoky Mountains of Western North Carolina, and is a gaming enterprise of the Eastern Band of the Cherokee Nation.
The resort includes over 1,100 luxury guest rooms, 4,000 games including traditional slots and table games, 9 restaurants, shopping, A-list entertainment and the Mandara Spa.
Officials broke ground on a new $250 million expansion to the Harrah's Cherokee Casino Resort in late June 2018. The project is expected to add over 700 hotel rooms, a new parking garage, and 83,000 square feet of meeting space.