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Table Games Service Supervisor **Relocation and Hiring Bonus** - Harrah's Cherokee Casino Resort

Job ID:

57973 | Gaming Industry Experience Required

Job Title:

Table Games Service Supervisor **Relocation and Hiring Bonus**


Harrah's Cherokee Casino Resort


Cherokee, North Carolina 28719
United States

Date Posted:

Apr 12, 2021

Ending Date:

Jul 16, 2021

Type of Position:

Full Time


Casino Tables, Slots, Sports, & Online Gaming

Job Description

The Table Games Service Supervisor supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. 


Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate.  Perpetuates employee motivation utilizing positive recognition and corrective coaching.  In addition, ensures game integrity and provides security of departmental assets.


Job Essential Duties and Responsibilities

  • Establish and endorse the business objectives, ethics and values of Harrah’s Cherokee Casino Resort in accordance with the Code of Commitment and Mission, Vision and Values

  • Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication

  • Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company

  • Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained

  • Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel

  • Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures

  • Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance

  • Participate and provide recommendations in the hiring, performance evaluation, and termination processes

  • Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff

  • Prepare and coordinate the periodical performance review of assigned personnel

  • Alert Casino Manager to potential safety problems

  • Maintain key security

  • Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area

  • Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate

  • Change cards/dice 

  • Open and close games

  • Verify fill slips, credit slips, and markers pertaining to games in the assigned area

  • Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager

  • Ensure dealers are delivering the highest quality of guest service

  • Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests

  • Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary

  • Assure guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees

  • Ensure that team members clearly understand and are held accountable for their performance expectations

  • Prepare and coordinate the periodical performance review of assigned personnel

  • Demonstrate excellent facilitator skills in resolving conflicts between different points of view

  • Manage labor, supplies and other expense items in a manner consistent with company strategy

  • Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions

  • When assigned to the Poker Room, is responsible to assist department management in the efficient operation of all Poker tables including accounting and administrative functions

  • Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws and table games and poker regulations

  • Adhere to regulatory, departmental and company policies/procedures in an ethical manner



Minimum Qualifications

  • High school diploma or GED required

  • BSBA degree from an accredited educational institution preferred

  • Two to five years casino experience with direct dealing with the game(s) contained in assigned pit area required

  • One year supervisory experience required

  • Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) required

Must demonstrate the following essential knowledge and skills

  • Must possess excellent customer relations, leadership and communication skills

  • Documented ability to comply with regulatory issues and follow detailed procedures

  • Extensive knowledge of casino rules, regulations, and Internal Control Procedures

  • Documented supervisory and leadership skills                    

  • Extensive knowledge of casino rules, regulations, and Internal Control Procedures

  • Strong interpersonal skills (including handling volatile situations)

  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

  • Ability to learn required interaction with CMS and Caesars Rewards systems

  • Neat, professional appearance with excellent personal hygiene 

Physical, Mental and Environmental Demands

  • Must be physically mobile with reasonable accommodations

  • Must be able to maneuver to all areas of the casino

  • Must be able to stoop, bend, reach, kneel, twist and grip items

  • Must be able to respond to visual and aural cues

  • Must be able to read, write speak and understand English

  • Must be able to attend to multiple tasks simultaneously

  • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke

  • Must be able to work up to 60 hours per week, if business demands require

  • Must be able to work a flexible schedule including weekends, evening and holidays

Additional Information

$2,000 Relocation ~ $2,000 Hiring Bonus

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All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

Please click on the Apply Now button to submit your Casino Careers resume. You’ll be redirected to our company Employment Application which must also be completed.

Harrah's Cherokee Casino Resort
777 Casino Drive
Cherokee, NC 28719
Phone: 828-497-7777

Harrah's Cherokee Casino Resort
is located in the heart of the Great Smoky Mountains of Western North Carolina, and is a gaming enterprise of the Eastern Band of the Cherokee Nation.

The resort includes over 1,100 luxury guest rooms, 4,000 games including traditional slots and table games,  9 restaurants, shopping, A-list entertainment and the Mandara Spa.

Officials broke ground on a new $250 million expansion to the Harrah's Cherokee Casino Resort in late June 2018. The project is expected to add over 700 hotel rooms, a new parking garage, and 83,000 square feet of meeting space.