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Poker Supervisor - Philadelphia - Live! Casino & Hotel Philadelphia

Job ID:


Job Title:

Poker Supervisor - Philadelphia


Live! Casino & Hotel Philadelphia


Philadelphia, Pennsylvania 19148
United States

Date Posted:

Nov 17, 2020

Ending Date:

Feb 18, 2021

Type of Position:

Full Time


Casino Tables, Slots, Sports, & Online Gaming

Job Description

Function (Scope and Main Purpose of Job)

Responsible for the successful operation of the Poker Room, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.


*Pending PGCB approval*

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.


Specific Responsibilities and Duties

  • Review staffing levels to maintain operational effectiveness
  • Controlling cards and equipment
  • Responsible for the supervision and performance of  the poker dealers 
  • Development of staff, evaluating, hiring and training
  • Assists Poker Floor Supervisor/Greeter with monitoring with reviewing and managing the department’s promotions and tournaments
  • Review poker room activities and promotional status with Director of Poker
  • Assists Poker Floor Supervisor/Greeter with monitoring and adjusting performance to local competition
  • Excellent customer service
  • Ensure the safety and security of guests and employees
  • Other duties as assigned

Job Requirements (skills, knowledge, and abilities) 

  • Ability to analyze and interpret departmental needs and results
  • Ability to solve complex problems
  • Knowledgeable of specified games and gaming regulations
  • Ability to add monies and chips
  • Good public relations/guest service skills
  • Ability to perform assigned duties under frequent time pressure in an interruptive environment
  • Ability to accurately complete paperwork and forms
  • Complete, perform and understand basic mathematical functions
  • Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls
  • Complete knowledge of all facilities available to guests on property. 
  • Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities
  • Ability to maintain mental concentration for significant periods of time
  • Basic computer skills 
  • Management abilities demonstrated in managing the Poker Room operations
  • Maintain interpersonal working relationship among all personnel
  • Oral and written communication skills
  • Willingness to assume responsibility relative to the performance of the table games
  • Obtainment of departmental budget and goals
  • Effective managing of the staff
  • Accuracy in completing assigned duties, paperwork, and reports
  • Knowledge of state gaming laws and regulations 

Educational Requirements

  • One (1) to two (2) years’ experience as a poker dealer or poker floor supervisor with a four (4) year degree in related fields or equivalent work experience
  • Technical school education in dealing specified games
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Must be able to carry a tray.
  • High volume, 24, hour liquor and beverage service.
  • Loud, high-energy work environment.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.
Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Live! Casino & Hotel Philadelphia
900 Packer Avenue
Philadelphia, PA 19148

Live! Casino & Hotel Philadelphia, opening in 2021, is a world-class gaming, hotel, dining and entertainment destination being developed by Stadium Casino, RE, LLC, an affiliate of The Cordish Companies. Located in the heart of the South Philadelphia Stadium Entertainment District, Live! Casino & Hotel Philadelphia will set a new standard for development in the City in the areas of economic opportunity and inclusivity for local residents.
The opening of the casino resort destination will transform the Philadelphia Stadium Entertainment District into the only place in the country to experience big league action from four major professional sports teams, best-in-class dining and entertainment, and world-class gaming and hotel accommodations. Live! Casino & Hotel Philadelphia will feature more than 1.5 million square-feet of gaming, hotel, dining and entertainment space, 2,200 slots and electronic table games and 150+ live action table games, including Poker, a FanDuel Sportsbook, an upscale, 12-story, 200+ room hotel, a structured parking facility, plus new dining and entertainment venues.
Live! Casino & Hotel Philadelphia is projected to generate $2 billion in annual economic impact, with an additional $100 million in tax revenues for the City in its first five years of operation, including $25 million to Philadelphia’s School District, plus over 5,000 new construction and permanent jobs for local and regional residents.

Pending Pennsylvania Gaming Control Board final approval.