Poker Room Attendant - Maryland - Live! Casino Hotel Maryland
Poker Room Attendant - Maryland
Live! Casino Hotel Maryland
Hanover, Maryland 21076
Jan 16, 2021
Feb 24, 2021
Type of Position:
Casino Tables, Slots, Sports, & Online Gaming
Function (Scope and Main Purpose of Job)
When working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program. Announce players’ names and tables when seats become available. Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests. Handle and assist guests with safety deposit boxes upon request. Support and promotes superior guest service by providing exemplary customer service and guest satisfaction.
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
Providing exemplary guest service with a professional and welcoming demeanor.
Ensuring guests receive a favorable gaming experience by applying the 10/5 Rule, addressing the guests by name, using open palms to direct and use a friendly departing statement.
Registering players using the computer poker software.
Seating of players while maintaining proper balance of games.
Answering telephone inquiries accurately and politely. Taking phone reservations.
Assisting Supervisors with the registration of weekly and daily poker tournaments including entry fees, cash receipts, table assignments, and the payout of winners.
Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
Expediting food orders and complete delivery of orders correctly to guests.
Handling and assisting guests with safety deposit boxes upon request.
Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
Attending training and meetings when required.
Living the Live! 5 Standards on a daily basis.
Maintaining the cleanliness of the Poker Room.
Maintaining an attractive appearance and model an appealing brand image.
Job Requirements (skills, knowledge, and abilities)
Exemplary guest service.
Basic knowledge of poker.
Basic computer skills.
Excellent verbal and written communication skills.
Ability to speak clearly, listen, and follow instructions.
Eye hand coordination.
Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
Ability to multi-task varies and perform assigned job duties in an interruptive environment.
Ability to make change from sales. Complete, perform and understand basic mathematical functions in a timely manner.
Ability and dexterity to handle chips and currency.
Ability to maintain interpersonal working relationships among all personnel.
Knowledge of sanitation and health department regulations.
Complete knowledge of all facilities, events, and promotions available to guests on property.
Knowledge of company policy and procedures, internal controls, and Title 31.
You will work in an environment where smoking areas are allowed.
Education: A high school diploma or GED equivalent is preferred.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs.
Must be able to perform physical activities that requires repetitive lifting, bending and stooping.
24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.
Live! Casino & Hotel Maryland
7002 Arundel Mills Circle #7777
Hanover, MD 21076
Live! Casino & Hotel Maryland is located in the Washington DC/Baltimore corridor at Arundel Mills. Open 24/7, the $500+ million Maryland Live! Casino is one of the largest commercial casinos in the country. The property features more than 200 live action table games, including a Poker Room; approximately 4,000 slot machines, two High Limit rooms, and the Orchid Gaming & Smoking Patio.
Guests can enjoy five-star accommodations including The Live! Lofts boutique hotel, located just minutes from the Casino. The Live! features 250 guest rooms and suites, and approximately 3,400-square-feet of meeting and banquet space.
A variety of irresistible dining options include the Zagat-rated #1 steakhouse The Prime Rib®; David’s, featuring global cuisine; Bobby’s Burger Palace, from celebrated chef Bobby Flay; The Cheesecake Factory®; Luk Fu and 8 at Luk Fu, serving authentic sushi and Asian cuisine; Morty’s Deli; Latin cuisine at En Vivo; Phillips® Seafood Express; and Luckies, offering Starbucks coffee, pastries, and Italian gelato; and a sizzling nightlife, including nightly entertainment at Live! Center Stage; the R Bar; and The Lobby Bar at David’s.
Other first-class amenities include the Shop Live! retail store; a bus lounge, and a secure covered 5,000-space parking garage with valet service, free self-parking and direct elevator access to the casino floor. Maryland Live! Casino is owned and operated by an affiliate of The Cordish Companies.
A 4,000-seat Event Center, opening in two phases, features 40,000-square-feet of meeting and banquet space, and a performance venue with a regular lineup of headline entertainment completes the Live! experience.
We offer competitive salaries, generous benefits and unlimited career potential. Our benefits are effective on the first of the month following 60-days of employment.