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Dispatch Officer - Agua Caliente Casinos

Job ID:


Job Title:

Dispatch Officer


Agua Caliente Casinos


Rancho Mirage, California 92270
United States

Date Posted:

Nov 02, 2020

Ending Date:

Feb 25, 2021

Type of Position:

Full Time



Job Description
  • Ensures the security and safety of the guests, team members, cash and physical assets of the Hotel and Casino.

Essential Duties and Responsibilities (other duties may be assigned)

  • Monitors and responds to all incoming radio transmissions.Coordinates, directs, and reports all incoming radio and telephone communication.
  • Dispatches appropriate Security personnel for assignment.Contacts local law enforcement, fire department, or other emergency personnel as directed in the event of emergency activity.
  • Provides information as requested by Security and Agua Caliente Gaming Commission personnel.Ensures the safety and security of guests, team members, cash and physical assets of the Tribe.
  • Maintains proper radio communication and phone etiquette with On-Duty Security personnel, casino staff, and the general public.
  • Maintains a constant surveillance throughout each monitored area watching for irregularities including, but not limited to, criminal activity, policy violation and other suspicious activity.
  • Reports, records and maintains any suspicious activity captured on video tape with the approval of the Security Supervisor or above.
  • Immediately reports suspicious or unusual activities to Security Supervision.Monitors and records an overview of non-gaming activity occurring in each monitored area via CCTV (closed circuit television).Maintains VHS tape, CS, DVD, as well as other forms of storage media evidence in libraries.Inventory and maintenance of Security Surveillance equipment.
  • Monitors and operates Security Surveillance cameras and other recording devices.
  • Reviews Security Surveillance video recordings to isolate incident activity as directed by Security Supervision.
  • Computer and written data entry of Daily Dispatch Activity Log to include all incidents, VHS tape and other recording media changes, report logs, dispatch logs, etc.
  • Provides information as requested by Security and Agua Caliente Gaming Commission Surveillance personnel.Ensures the safety and security of guests, team members, cash and physical assets of the Tribe.


Supervisory Responsibilities

  • None






  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • High school diploma or GED.
  • Desirable to have experience in law enforcement, security, military, current Guard Card or 832 PC college classes.
  • Required to obtain a current CPR, AED and First Aid Certificate.
  • The First Aid/CPR training is provided by the Security/Safety Coordinator.
  • Must be able to write clear and concise reports and be able to communicate without significant impediment or accent in English.
  • Must have experience in radio, telephone communications and dispatch.

Working Conditions/Physical Demands

  • To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1  mile, climbing stairs and sitting at a desk/work station for the duration of the shift.
  • Must be able to work in a smoke filled environment. Must be able to work in a lighting subdued environment for extended periods of time.
  • Must be able to work in extreme weather conditions to include extreme heat and cold weather.
  • Typically the individual will be housed in an office environment.
  • The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.
  • Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.
Additional Information

Starting Salary:  $17.00 Per Hour


All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Agua Caliente Casinos
Rancho Mirage • Palm Springs • Cathedral City, CA

Agua Caliente Casinos are owned and operated by the Agua Caliente Band of Cahuilla Indians, which also owns the world-famous Indian Canyons and Tahquitz Canyon hiking trails, and Indian Canyons Golf Resort.

Agua Caliente Casino Resort Spa, a four-diamond resort in Rancho Mirage, and Spa Resort Casino in downtown Palm Springs offer the hottest slots, a variety of table games, and high-limit gaming, plus fine dining, shopping, relaxing spas and luxurious hotel rooms, all in a gorgeous resort setting.

Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.

Spa Resort Casino is located in the heart of downtown Palm Springs, California. The resort’s boutique hotel offers 229 newly remodeled guest rooms, and the world-famous Spa which offers natural hot mineral springs. Spa Resort Casino also offers the best in gaming with slots, table games and a private high-limit gaming room. The property features fine dining, live entertainment and dancing, all just steps away from the downtown shops and restaurants that make Palm Springs one of the America’s most adored resorts.

Agua Caliente Cathedral City is slated to open in the fall of 2020. The gaming floor will have 536 slot machines and 8 table games. The casino features several food and beverage venues, 360 Sports Cathedral City, Café One Eleven, and the classic coffee-house, Java Caliente which is open 24 hours a day.

The Agave Caliente Tequila Bar, which is attached to the 12,000-square-foot outdoor entertainment pavilion known as Agua Caliente Pavilion, overlooks the mountainous desert landscape. The Pavilion will host reoccurring live entertainment and events, and can be reserved year-round for private parties, weddings, charitable functions, etc.