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Bilingual Casino Host VIP Services - Monarch Casino Resort Spa

Job ID:

52116

Job Title:

Bilingual Casino Host VIP Services

Company:

Monarch Casino Resort Spa

Location:

Black Hawk, Colorado 80422
United States

Date Posted:

Nov 19, 2020

Ending Date:

Dec 19, 2020

Type of Position:

Full Time

Category:

Marketing

Job Description

The Bilingual Casino Host is responsible for the following:

  • Enroll new potential mid- level customers into the Monarch database using appropriate procedures.
  • Use effective and efficient customer service skills
  • Maintain player accounts with special attention to detail
  • Make prudent decisions, within department guidelines, regarding complimentaries
  • Handle room reservations for players in an appropriate and professional manner
  • Participate in property events and promotional activities
  • Apply effective telemarketing skills through use of the Contact Master.
  • Identify elite and diamond level players, resolve problems, and make comp decisions, cultivate relationships.
  • Attend Host staff meetings
  • Responsible for player progression by moving players through each tier
  • Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.    
Requirements

GAMING INDUSTRY EXPERIENCE IS PREFERRED

Qualifications

  • Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
  • 1 year of previous casino or hotel marketing experience
  • Must be fluently bilingual in Spanish or Vietnamese
  • Excellent verbal and written skills in English.
  • Proficiency in PC operations including Windows, Word, Excel, and Outlook.
  • Knowledge of the Advantage system and LMS preferred
  • Good organizational skills; able to handle many projects at one time
  • Ability to maintain composure under all circumstances.
  • Ability to maintain the strictest confidence regarding all information concerning Monarch and its guests
  • Strong interpersonal and telephone skills.
  • Physical ability to stand/walk for long periods of time.
  • Physical ability to move quickly throughout the property.
  • Ability to memorize data concerning various programs.
  • Ability to travel by Air/Auto/Train as business demands.
  • Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
  • Must possess sales personality, aptitude and focus.
  • Must be able and willing to work various days and shifts, and long hours as required.
  • Successfully pass a pre-employment criminal background check and drug screen.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.                                                            

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Colorado.

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Company Information

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Monarch Casino Resort Spa
488 Main Street, PO Box 9
Black Hawk, CO  80422

Phone:
303-582-1000
http://monarchblackhawk.com


Monarch Casino Resort Spa is conveniently located 45 minutes West of Denver in the historical mining town of Black Hawk, Colorado. It is the first casino you see when you arrive from Denver on Highway 119.

Monarch Casino Resort Spa features 30,000 sq. ft. of gaming space with 750 slot machines, video poker, and 12 table games that include Black Jack, Shoe or Double Deck, Pai Gow Poker, Craps, Roulette, and Three Card Poker Progressive.


We are undergoing an expansion that will double the casino floor, add a 516-room hotel tower, four restaurants, 1200 slots, 40 table games, a live poker room, a high-stakes area, an expanded gaming floor with over 60,000 square feet of gaming space, Rooftop pool and spa and 1,350 FREE parking spaces in our attached covered parking garage. The shortest distance from your car to the casino in the State!

With all the great things to come, Monarch needs great people. The casino is accepting applications for talented guest service oriented individuals to join the Monarch team. Ideal applicants will have exceptional communication skills and have a passion for excellent guest service.

By joining Monarch, team members will be well positioned to advance and grow along with the overall expansion. Since Monarch is a service oriented company, it is important to note that all Monarch Casino Resort Spa team members must adhere to strict professional image requirements - visible tattoos and visible body piercings are not permitted.

Monarch Casino Resort Spa is a Monarch Casino & Resort, Inc. property. The parent company is Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation.


Are you interested in:

  • A Fast Track Career with Career Development and Career Advancement Opportunities?
  • Flexible Works Schedules and Referral/Attendance Bonuses?
  • Paid College Tuition, Free Meals, Discounted Transportation, Health Benefits and More? 

Part Time and Full Time Team Members Will Enjoy:

  • Team Member (TM) Referral Program – Not only do we pay our current TM up to $600, we pay your referral up to $1,600
  • Education/Tuition Reimbursement up to $6,000 per calendar year
  • Career Development and Advancement Opportunities
  • Flexible Work Schedules
  • Up to $100 in Weekly Cash Prizes
  • Paid Trips to Atlantis Casino Resort Spa
  • 1 Free Meal per Shift
  • Round Trip Bus Tickets for $4 per Day
  • Free Parking
  • Additional Premium Pay in Select Positions 

Full Time Team Members also enjoy:

  • Paid Vacation
  • 6 Observed Holidays
  • Health Benefit Insurance Package (medical, dental, vision, disability, and more)
  • 401k Retirement Plan with Company Match 

Don’t want to drive to Black Hawk?  You don’t have to!  Check out these casino bus routes at www.casinoshuttle.com  or https://www.aceexpresscoaches.com
As a Team Member of Monarch you can ride the casino bus for only $4 per day!