IT Technician - Soboba Casino Resort
Soboba Casino Resort
San Jacinto, California 92581
Mar 15, 2019
Apr 30, 2019
Type of Position:
The IT Technician supports the "help desk" function and provides support for casino systems. Responsibilities include answering calls from end users and resolving problems involving data processing systems and hardware or software, maintains a daily log of incoming "help desk" calls, works with business area management to evaluate, select and implement computing applications for the PC workstations, installs, tests and modifies new off the shelf PC applications, and provides technical support for PC users.
• Using technical expertise, diagnostic and repair hardware, software and network issues.
• Respond to work order requests and projects that are assigned.
• Responsible for all client hardware/software installation and maintenance.
• Responsible for moving/setting up and updating inventory database of any changes.
• Participate and assist in educating personnel on computers, error and recovery application software usage.
• Preventative maintenance plans and execution.
• Perform daily system checks and update administrators on possible issues
• Maintain all casino utilized systems to ensure their daily functionality.
• Repair or replace needed hardware, and network cabling when required.
• Install approved software for casino staff purposes, troubleshoot when necessary.
• Daily reporting to Administrators, on current workflow, location conditions and issues needing immediate interaction.
• Troubleshoot printer, phone and overhead projector issues.
• Other duties as assigned.
Education / Qualifications
• Must be 21 years of age, or older.
• High School diploma or equivalent, required.
• Degree in IT preferred.
• 2-3 years computer networking and/or support experience.
• Excellent customer support skills 1 to 2+ years of high-level technical support in Windows environment.
• 2+ years technical experience with computer software, including the installation and configuration of Windows programs. Majority of experience should be in the area of hardware repair, or equivalent combination of education and experience.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities.
• Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses and registration
• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and/or alcohol testing.
Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of California.
Please click on the Apply Now button to submit your Casino Careers resume. You must also complete our Company Employment Application to be considered.
Soboba Casino Resort
22777 Soboba Road
San Jacinto CA, 92581
Soboba Casino Resort is located in the foothills of the San Jacinto Mountains, in Southern California. Our casino currently features 2,000 slot machines and 38 Table Games. Food & Beverage venues include Canyons, Noodle Bar, the Food Court, Koffee Kiicha, Maze Stone Lounge, Poolside Bar & Grill, Sports Bar, and Tree Bar. The hotel features 200 rooms and suites. Our entertainment venues include the Soboba Springs Golf Course and Cabaret Lounge.