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Player Development Concierge - Agua Caliente Casino Resort Spa & Spa Resort Casino

Job ID:

47221 | Gaming Industry Experience Required

Job Title:

Player Development Concierge


Agua Caliente Casino Resort Spa & Spa Resort Casino


Palm Springs, California 92262
United States

Date Posted:

Oct 24, 2018

Ending Date:

Jan 10, 2019

Type of Position:

Full Time



Job Description

Meets and greets guests of the casino and ensures that a high level of customer service is maintained. Must be knowledgeable of and be able to explain games offered by the casino as well as currently approved marketing promotions and programs. Must be knowledgeable of all hotel services and amenities Provides comps to casino patrons according to the approved internal controls. Performs duties, as assigned at Agua Caliente Casino Resort and Spa.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) 
.  Assist in the development of guest invitation lists for special events conducted by the Agua Caliente 
   Casino and Spa Resort Casino. 
.  Conveys terms of Player's Club Program and explains qualification requirements to prospective 
   gaming guests. 
.  Tracks and prepares reports, for the Director of Player Development, on specific players and/or 
   groups of players. 
.  Assists the Slot Department and/or Table Games Department at Agua Caliente Casino. Resort and 
   Spa with the operation of gaming tournaments.
. Identifies and initiates relationships with new guests for possible enrollment into the Player's Club. 
.  Assist and make hotel reservations for guests. 
.  Assist and make reservation for guests for on and off property outlets (ie.Spa, Restaraunts & Golf). 





 Must possess strong customer service skills. Experience in the gaming industry preferred but not required. Excellent verbal skills, ability to be creative and innovative in guest satisfaction. Ability to resolve applicable guest concerns. Enjoys interfacing with people and have the ability to make each guest feel welcome. Service quality characteristics including courtesy, promptness, and professionalism. Analytical skills and good computer skills necessary. 

 High school diploma or general education degree (GED). . 

 To perform this job successfully, the individual must me able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Additional Information

Starting Salary:  $13.50 Per Hour


All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

To be considered for this position you  must complete the  Employer Online Application via the company website.

Agua Caliente Casino Resort Spa • Spa Resort Casino Hotel
Rancho Mirage • Palm Springs

Agua Caliente Casino Resort Spa, a four-diamond resort in Rancho Mirage, and Spa Resort Casino in downtown Palm Springs offer the hottest slots, a variety of table games, and high-limit gaming, plus fine dining, shopping, relaxing spas and luxurious hotel rooms, all in a gorgeous resort setting.

Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.

Spa Resort Casino is located in the heart of downtown Palm Springs, California. The resort’s boutique hotel offers 229 newly remodeled guest rooms, and the world-famous Spa which offers natural hot mineral springs. Spa Resort Casino also offers the best in gaming with slots, table games and a private high-limit gaming room. The property features fine dining, live entertainment and dancing, all just steps away from the downtown shops and restaurants that make Palm Springs one of the America’s most adored resorts.

Both resorts are owned and operated by the Agua Caliente Band of Cahuilla Indians, which also owns the world-famous Indian Canyons and Tahquitz Canyon hiking trails, and Indian Canyons Golf Resort.