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Casino Host - Osage Casino

Job ID:

47045 | Gaming Industry Experience Required

Job Title:

Casino Host

Company:

Osage Casino

Location:

Tulsa, Oklahoma 74127
United States

Date Posted:

Apr 03, 2018

Ending Date:

May 01, 2018

Type of Position:

Full Time

Category:

Marketing

Job Description

The Casino Host, under general supervision of the Player Development Manager, builds loyalty and increases revenue by developing and effectively maintaining relationships with VIP guests through personal contact on the casino floor, special events, telephone, and written communication.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge, skills, and experience in communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service required.

  • Knowledge of modern office practices, procedures, and equipment.

  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

  • Knowledge of principles and practices of public relations, promotions, and marketing in a customer service oriented environment.

  • Knowledge of computer utilization in marketing/business operations.

  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, Database, and presentation software (such as PowerPoint).

  • Skill in preparing and analyzing reports.

  • Positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong written and verbal communication skills, strong problem-solving skills, ability to multi-task and make quick decisions, self-motivated, flexible.

  • Ability to establish and maintain professional relationships with staff and clients of varying social and cultural backgrounds.

  • Ability to work all hours including weekends and holidays.

  • Ability to resolve customer complaints.

  • Ability to write reports and business correspondence.

  • Ability to communicate, read, and write clearly in basic English.

  • Ability to apply basic mathematical skills.

  • Ability to interpret a variety of instructions furnished in written and oral form.

  • Ability to provide excellent customer service.

  • Ability to travel.

Requirements

GAMING INDUSTRY EXPERIENCE IS REQUIRED

MINIMUM QUALIFICATIONS:

  • Associate’s Degree in Hospitality, Marketing or related field.

  • Two years of high volume casino hospitality business experience.

  • Bachelor’s Degree in Marketing, Sales, or related field preferred.

  • Must be able to pass background check, with no prior convictions of any felonies.Osage preference and Native American Indian preference shall apply to all positions at Osage Casinos.

  • Must be able to obtain and maintain Osage Nation Gaming License. 

PHYSICAL DEMANDS:

  • Required to stand or walk for up to 8 hours per day.

  • Ability to sit, stoop, kneel or crouch while performing duties.

  • Ability to use hands to finger, handle, or feel.

  • Ability to use arms to reach and lift above shoulders.

  • Must have normal auditory, visual acuity, and good verbal communication.

  • Ability to lift, push, or pull upwards of 50 pounds. 

WORK ENVIRONMENT: 

  • Work is typically performed within a Casino setting.

  • Exposure to second-hand smoke and a high noise level.

  • Evening and weekend shifts may be required. Extended hours and irregular shifts may be required.

  • Travel is required.

  • Tight time constraints and multiple demands are common.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

Osage Casino – Human Resources
1211 W 36th St N
Tulsa, OK  74127
Web Site: http://www.osagecasinos.com


Osage Casinos are the largest economic enterprise of the Osage Nation. Osage Casinos operate in Tulsa, Sand Springs, Bartlesville, Skiatook, Ponca City, Hominy and Pawhuska. Osage Casinos has 3,042 electronic games at 7 locations. Guests 18 and over are welcome.
 
Osage Casino – Tulsa, 951 W. 36 Street North is the nearest gaming and entertainment location to downtown Tulsa. Open 24 hours, 7 days a week, the 45,000 square-foot gaming floor offers 1,067 electronic games, 11 table games, and a 5-table poker room. Eat at Che Buono, a pizza/pastry/coffee shop, the deli or NINE18Bar. Local, live entertainment is available at NINE18Bar, on Friday/Saturday at 9 p.m.
A 17,000 square foot event center hosts receptions, parties and meetings.
 
Osage Casino – Sand Springs is located at 301 Blackjack Drive, Sand Springs, and features 491 electronic games and video poker, with 16 flat screen TVs at TheBar sports bar. The café/restaurant serves breakfast, lunch and dinner. Local, live entertainment is available at TheBar, Sand Springs, on Friday/Saturday at 8 p.m.
 
Osage Casino – Bartlesville is located at 222 Allen Road, and offers 449 electronic games, 6 table games. The property features a buffet, deli and NINE18 Bar. Local, live entertainment is available at NINE18Bar, on Friday/Saturday at 9 p.m.

Osage Casino Hotel – Skiatook is located at 5591 West Rogers Boulevard with 318 electronic games, a bar and Players Club. The Fiery Grille restaurant opens at 11 a.m. daily. The Tin Pint Bar features video poker, monthly drink specials and large screen TVs.
The 33-room hotel includes a fitness center, outdoor climate controlled pool with underwater speakers, hot tub, 2,500 square feet of meeting space. Hotel guests enjoy a free breakfast buffet.
The OC convenience store is open 24 hours, 7 days per week with 16 fueling stations, a beer cave and food.

Osage Casino Hotel – Ponca City is located at 6464 State Highway 60, offers 345 electronic games, 6 tables games and is open 24 hours, 7 days a week. The Salted Fork restaurant seats 60 people. The CopperTap Bar has large screen TVs, video poker.
The 55-room hotel includes a fitness center, outdoor climate controlled pool with underwater speakers, hot tub, 2,500 square feet of meeting space. Hotel guests enjoy a free breakfast buffet.
The OC convenience store is open 24 hours, 7 days per week with 16 fueling stations, a beer cave and food.

Osage Casino – Hominy is located at 39 Deer Ave., a few miles north of Hominy and was the first casino opened under Osage Nation Gaming in 2002. The casino offers 204 electronic games. The Jackpot Bar &Grill serves food and beer. The casino is open 10 am – 2 am, Sunday-Tuesday; and 10 am – 4 am, Wednesday – Saturday.
 
Osage Casino - Pawhuska is located at 2017 East 15th Street & Hwy 99. The casino offers 168 electronic games. Casino hours are 10 am – 2 a.m., Sunday – Wednesday and 10 am – 4 am, Thursday-Saturday.

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